Senior Infrastructure Engineer

1 month ago


Oxford, Oxfordshire, United Kingdom Bidwells Full time

Role Overview

We are seeking an experienced Infrastructure Engineer to support the Infrastructure Services Team in the development of departmental and business-wide service improvements.

This role reports into the Infrastructure Manager and involves supporting the existing infrastructure landscape and helping shape the future infrastructure landscape.

Key Responsibilities:

  • Manage and maintain all aspects of on-prem and cloud infrastructure
  • Support and oversee all aspects of infrastructure operations across all sites
  • Provide technical support through Incident, Change & Problem Management procedures
  • Maintain operation of system environments, including upgrades of platforms, OS, and infrastructure
  • Administer existing outsourced VMware and cloud infrastructure
  • Storage management, including capacity planning, retention, backups, and recovery management
  • Citrix estate management
  • Patch management for desktops, servers, networking equipment, and all other hardware
  • Infrastructure administration activities for Active-Directory, M365, Exchange, SCCM
  • Undertake proactive, scheduled maintenance work and upgrades and improvements
  • Support 1st and 2nd line service desk colleagues with escalated tickets as necessary
  • Undertake project work, including design, and service improvement work
  • Other duties as designated by the Senior IT Management Team
  • Work with the Information Security Team to ensure all infrastructure is secure and protected


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