Experience Enhancement Coordinator

2 weeks ago


London, Greater London, United Kingdom The London Clinic Full time
Job Title: Experience Enhancement Coordinator

The London Clinic is looking for an experienced professional to join their team as an Experience Enhancement Coordinator. This role will play a key part in shaping the patient experience by identifying areas for improvement and implementing solutions to enhance the overall quality of care and service provided by the clinic.

About The London Clinic
The London Clinic is a renowned private hospital in central London, delivering top-notch medical care to patients from diverse backgrounds. Our mission is to provide compassionate and personalized care while fostering a culture of innovation and continuous improvement.

Salary: £50,000 - £65,000 per annum, depending on experience

Key Responsibilities:
  • To conduct regular audits and surveys to gauge patient satisfaction and identify areas for improvement
  • To collaborate with clinical teams to develop and implement changes to improve patient flow, reduce wait times, and enhance overall care
  • To analyze data and performance metrics to inform decision-making and drive improvements

Required Skills and Qualifications:
  • Bachelor's degree in a relevant field (e.g., healthcare, business)
  • Minimum 3 years' experience in a patient-facing role or operations management position
  • Strong analytical and problem-solving skills

Benefits:
  • A comprehensive salary and benefits package
  • Opportunities for career growth and professional development
  • A collaborative and inclusive work environment


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