Customer Service Team Leader

2 months ago

Linwood, Renfrewshire, United Kingdom William Hill Full time
{"title": "Customer Service Team Lead", "content": "

At William Hill, we're committed to providing an exceptional customer experience in our betting shops. As a Customer Service Team Lead, you'll play a vital role in maintaining this atmosphere.

Key responsibilities include:

  • Leading and motivating a team of Customer Service Representatives
  • Coaching and development of your team
  • Maintaining high standards and ensuring the shop always looks its best
  • Building relationships with our customers and providing an excellent customer service
  • Championing safer gambling at all times
  • Opening and closing the shop, with support from your team as required
  • Ensuring your shop achieves targets

Working patterns:

  • Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
  • Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

What do you need to be successful?

  • Aged 18+ (it's a legal requirement)
  • Supervisory experience and great people skills
  • A positive, can-do attitude with a professional and dynamic approach to work
  • Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you?

  • Competitive compensation package
  • Opportunities for training and development
  • Chance to progress within the company
  • 28 days holiday, plus an extra paid day off for your birthday
  • Pension plan with company matching
  • Perks and discounts in high street shops, cinemas, and holidays
  • Travel card with heavily discounted Zone 1-6 Oyster card
", "lang_code": "en-US"}

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