Customer Service Team Leader
2 weeks ago
At William Hill, we're committed to providing an exceptional customer experience in our betting shops. As a Customer Service Team Lead, you'll play a vital role in maintaining this atmosphere.
Key responsibilities include:
- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks its best
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
Working patterns:
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
What do you need to be successful?
- Aged 18+ (it's a legal requirement)
- Supervisory experience and great people skills
- A positive, can-do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What's in it for you?
- Competitive compensation package
- Opportunities for training and development
- Chance to progress within the company
- 28 days holiday, plus an extra paid day off for your birthday
- Pension plan with company matching
- Perks and discounts in high street shops, cinemas, and holidays
- Travel card with heavily discounted Zone 1-6 Oyster card
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Customer Service Team Leader
2 weeks ago
Linwood, Renfrewshire, United Kingdom William Hill Full time{"title": "Customer Service Team Lead", "content": "At William Hill, we're committed to providing an exceptional customer experience in our betting shops. As a Customer Service Team Lead, you'll play a vital role in maintaining this atmosphere by leading and motivating a team of Customer Service Representatives.Key responsibilities include:Coaching and...
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Customer Service Team Leader
2 weeks ago
Linwood, Renfrewshire, United Kingdom William Hill Full time{"title": "Customer Service Team Lead", "content": "At William Hill, we're committed to providing an exceptional customer experience in our betting shops. As a Customer Service Team Lead, you'll play a vital role in maintaining this atmosphere by leading and motivating a team of Customer Service Representatives.Key responsibilities include:Coaching and...
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