Customer Service Team Leader

2 weeks ago


Linwood, Renfrewshire, United Kingdom William Hill Full time
{"title": "Customer Service Team Lead", "content": "

At William Hill, we're committed to providing an exceptional customer experience in our betting shops. As a Customer Service Team Lead, you'll play a vital role in maintaining this atmosphere by leading and motivating a team of Customer Service Representatives.

Key responsibilities include:

  • Coaching and developing your team to deliver excellent customer service
  • Maintaining high standards and ensuring the shop looks its best
  • Building relationships with customers and providing a personalized experience
  • Championing safer gambling practices
  • Opening and closing the shop, with support from your team as needed
  • Ensuring your shop meets targets

Working patterns may include:

  • Variable opening times between 8am-10pm, Monday to Sunday
  • Shifts are devised on a rota basis and are subject to change, including evening and weekend working

To be successful, you'll need:

  • Supervisory experience and excellent people skills
  • A positive, can-do attitude with a professional approach to work
  • Strong interpersonal and empathy skills to engage with customers from all backgrounds

We offer a range of benefits to support your career and well-being, including:

  • Competitive compensation and quarterly performance bonuses
  • Best-in-class induction and ongoing training and development
  • Opportunities for career progression, including Cluster Operations Manager and Head Office roles
  • 28 days' holiday, plus an extra paid day off for your birthday
  • Pension plan with employer matching
  • Perks and discounts in high street shops, cinemas, and holidays
  • Heavily discounted Zone 1-6 Oyster card for convenient commuting
", "lang_code": "en-US"}

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