Telecoms Provisioning Manager
4 weeks ago
About the Role:
We are seeking an experienced Billing & Revenue Operations Lead to join our team at Elvis Eckardt Recruitment.
This role involves leading the UK Airtime Billing team, managing day-to-day airtime activities, and ensuring accurate and timely billing for customers.
The successful candidate will be an expert in NIBS, INSIGHT, and third-party systems, facilitating smooth internal and external billing operations and supporting the Group's airtime processes.
Responsibilities:
- Billing & Provisioning Management: Manage all aspects of the monthly billing cycle, ensuring accuracy and completion of all billing activities.
- Error Management & Reporting: Conduct regular checks to identify and resolve any errors in the billing cycle before invoices are processed.
- Customer Service & SLA Compliance: Ensure timely resolution of queries, complaints, and ticketing issues within SLA standards.
Requirements:
- Proven team management experience.
- Background in airtime billing and provisioning, with experience in telecom billing software.
- Strong attention to detail and proactive problem-solving skills.
- A technical background with Acces or SQL
- Advanced Excel skills (pivot tables, charts, lookup functions) and intermediate skills in Microsoft Word.
- Ability to prioritize tasks under pressure and excellent communication skills.
What We Offer:
A competitive salary of £65,000 per annum, plus benefits.
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