Telecoms Provisioning Manager

4 weeks ago


Redhill, Surrey, United Kingdom Elvis Eckardt Recruitment Full time

About the Role:

We are seeking an experienced Billing & Revenue Operations Lead to join our team at Elvis Eckardt Recruitment.

This role involves leading the UK Airtime Billing team, managing day-to-day airtime activities, and ensuring accurate and timely billing for customers.

The successful candidate will be an expert in NIBS, INSIGHT, and third-party systems, facilitating smooth internal and external billing operations and supporting the Group's airtime processes.

Responsibilities:

  • Billing & Provisioning Management: Manage all aspects of the monthly billing cycle, ensuring accuracy and completion of all billing activities.
  • Error Management & Reporting: Conduct regular checks to identify and resolve any errors in the billing cycle before invoices are processed.
  • Customer Service & SLA Compliance: Ensure timely resolution of queries, complaints, and ticketing issues within SLA standards.

Requirements:

  • Proven team management experience.
  • Background in airtime billing and provisioning, with experience in telecom billing software.
  • Strong attention to detail and proactive problem-solving skills.
  • A technical background with Acces or SQL
  • Advanced Excel skills (pivot tables, charts, lookup functions) and intermediate skills in Microsoft Word.
  • Ability to prioritize tasks under pressure and excellent communication skills.

What We Offer:

A competitive salary of £65,000 per annum, plus benefits.



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