Vehicle Booking Coordinator

2 months ago


Solihull, Solihull, United Kingdom Davies Group Full time

About the Role:

We are seeking a skilled Vehicle Booking Agent to join our Vehicle Replacement Group team in Solihull, Birmingham. As a key member of our team, you will be responsible for sensitively communicating with parties involved in car accidents and gathering information for the purposes of processing and assessing a claim.

Key Responsibilities:

  • Process vehicle hire requests from corporate clients on our in-house system within agreed SLAs.
  • Process bookings of the hire vehicle using our preferred supply chain via the in-house system.
  • Manage a caseload of claims to plan telephone contact and updates with the client, insurance company, and other third parties involved in the claim.
  • Keep quality records of the history and up-to-date position of claims awaiting hire decisions or hire arrangements.
  • Provide advice to clients regarding the claim and any additional services offered by the business.
  • Comply with all technical and regulatory processes and procedures.

Requirements:

  • Previous experience in a busy administration and customer services role.
  • Proactive in solving problems and organizing own workload.
  • A quick learner with a natural ability to understand processes and technical information.
  • A background in an insurance or credit hire business would be an advantage.
  • A good overall ability with technology, including Microsoft Office packages.

About Davies Group:

We value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.



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