Vehicle Booking Specialist
3 weeks ago
Davies is seeking a highly skilled and organized Vehicle Booking Agent to join our team in Solihull, Birmingham. As a key member of our Vehicle Replacement Group, you will play a crucial role in processing vehicle hire requests from corporate clients and managing a caseload of claims.
Key Responsibilities- Process vehicle hire requests from corporate clients within agreed SLAs
- Book and deliver hire vehicles using our in-house system
- Manage a caseload of claims, planning telephone contact and updates with clients, insurance companies, and third parties
- Keep accurate records of claim history and progress
- Provide advice to clients on claims and additional services offered by Davies
- Ensure compliance with technical and regulatory processes and procedures
- Previous experience in administration and customer service roles
- Proactive problem-solving skills and ability to organize workload
- Quick learner with a natural ability to understand processes and technical information
- Background in insurance or credit hire business an advantage
- Good overall ability with technology, including Microsoft Office packages
- Opportunity to work with a specialist professional services and technology firm
- Chance to develop skills and knowledge in a dynamic and growing industry
- Competitive salary and benefits package
- Flexible working arrangements and opportunities for career progression
We offer a range of benefits to support your physical, emotional, and financial wellbeing, including:
- Pension scheme with 5% employer contribution
- Life assurance and cycle to work scheme
- Flexible benefits, including holiday purchase plan and health cash plan
- Discounts with 100's of UK retailers and access to our wellbeing centre
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