Vehicle Booking Specialist

3 weeks ago


Solihull, Solihull, United Kingdom Davies Full time
Job Overview

Davies is seeking a highly skilled and organized Vehicle Booking Agent to join our team in Solihull, Birmingham. As a key member of our Vehicle Replacement Group, you will play a crucial role in processing vehicle hire requests from corporate clients and managing a caseload of claims.

Key Responsibilities
  • Process vehicle hire requests from corporate clients within agreed SLAs
  • Book and deliver hire vehicles using our in-house system
  • Manage a caseload of claims, planning telephone contact and updates with clients, insurance companies, and third parties
  • Keep accurate records of claim history and progress
  • Provide advice to clients on claims and additional services offered by Davies
  • Ensure compliance with technical and regulatory processes and procedures
Requirements and Qualifications
  • Previous experience in administration and customer service roles
  • Proactive problem-solving skills and ability to organize workload
  • Quick learner with a natural ability to understand processes and technical information
  • Background in insurance or credit hire business an advantage
  • Good overall ability with technology, including Microsoft Office packages
What We Offer
  • Opportunity to work with a specialist professional services and technology firm
  • Chance to develop skills and knowledge in a dynamic and growing industry
  • Competitive salary and benefits package
  • Flexible working arrangements and opportunities for career progression
Benefits

We offer a range of benefits to support your physical, emotional, and financial wellbeing, including:

  • Pension scheme with 5% employer contribution
  • Life assurance and cycle to work scheme
  • Flexible benefits, including holiday purchase plan and health cash plan
  • Discounts with 100's of UK retailers and access to our wellbeing centre


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