Vehicle Booking Agent

4 weeks ago


Solihull, Solihull, United Kingdom Davies Full time
Job Description

At Davies, we are seeking a highly organized and detail-oriented Vehicle Booking Agent to join our team in Solihull, Birmingham. As a Vehicle Booking Agent, you will be responsible for processing vehicle hire requests from our corporate clients, managing a caseload of claims, and providing excellent customer service.

Key Responsibilities:

  • Process vehicle hire requests from corporate clients within agreed SLAs
  • Manage a caseload of claims, including planning telephone contact and updates with clients, insurance companies, and other third parties
  • Provide advice to clients regarding claims and additional services offered by the business
  • Comply with technical and regulatory processes and procedures

Requirements:

  • Previous experience in a busy administration and customer services role
  • Proactive in solving problems and organizing own workload
  • A quick learner with a natural ability to understand processes and technical information

About Davies:

We are a global team of over 6,500 professionals, operating across the UK, Ireland, the US, Canada, and Bermuda. We specialize in professional services and technology firms, working in partnerships with leading insurance companies. We deliver operations, consulting, and technology solutions across the risk and insurance value chain.

Our Values:

We are a community of outstanding people, welcoming different perspectives, supporting each other's ambitions, and growing together. We adapt to the changing environment, strive for what's next, and seek more for our business, clients, colleagues, and communities.



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