Vehicle Booking Coordinator

1 month ago


Solihull, Solihull, United Kingdom Davies Full time
About the Role

We are seeking a highly organized and detail-oriented Vehicle Booking Agent to join our Vehicle Replacement Group team in Solihull, Birmingham. As a key member of our team, you will be responsible for sensitively communicating with parties involved in car accidents and gathering information for the purposes of processing and assessing a claim.

Key Responsibilities
  • Process vehicle hire requests from our corporate clients on the in-house system within agreed SLA's
  • Process Bookings of the hire vehicle using the companies preferred supply chain via the in-house system
  • Process delivery of the hire vehicle using the companies in-house system
  • Manage a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
  • Keep quality records of the history and up-to-date position of claims awaiting hire decisions or hire arrangements
  • Provide advice to clients regarding the claim and any additional services offered by the business
  • Comply with all technical and regulatory processes and procedures
Requirements
  • Previous experience in a busy administration and customer services role
  • Proactive in solving problems and organizing own workload
  • A quick learner with a natural ability to understand processes and technical information
  • A background in an insurance or credit hire business would be an advantage or desirable
  • A good overall ability with technology including Microsoft office packages
About Davies

We are a global team of over 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. We specialize in professional services and technology firms, working in partnerships with leading insurance companies, which are highly regulated, global businesses.

We are a multi-award-winning specialist professional services and technology business. We deliver operations, consulting, and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

Our values are at the heart of everything we do: we are dynamic, innovative, and succeed together. We are a community of outstanding people who welcome different perspectives, support each other's ambitions, and grow together.



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