Desktop Support Specialist
4 weeks ago
Job Title: Desktop Support Specialist
Job Summary:
We are seeking a skilled Desktop Support Specialist to join our team at GBA5 EntServ UK Limited. As a key member of our IT department, you will be responsible for providing advanced 2nd Line support to our clients, resolving a wide range of desktop software and hardware incidents and service requests.
Key Responsibilities:
- Provide technical support to clients via the Tech Bar, escalating complex issues to 3rd Line support teams as needed.
- Responsible for 2nd Line incident ticket handling, escalation, and problem diagnosis.
- Act as the Point of Contact for VIP Escalations, providing fast and efficient resolutions.
- Desktop / Laptop / VDI – build, configuration, and deployment to end users.
- Assist with complex software installation / deployment.
- Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when required.
Requirements:
- Knowledge of Microsoft Windows 10 Operating Systems as well as legacy OS i.e. Win7, XP – Deployment, configuration, and support.
- Knowledge of Microsoft Office 2010 onwards.
- Working knowledge of Active Directory – Administration Centre.
- Basic understanding DNS, DHCP.
- Working knowledge of Cisco AnyConnect VPN and RSA Secure Login.
- Proven and demonstrable software and hardware troubleshooting skills.
- Knowledge of Microsoft SCCM and OS / Application deployment.
- Good written communication: concise and accurate call logging, documentation, and email correspondence.
Desirable Skills:
- ITIL Version 4 Foundation.
- CompTIA A+ Certification.
- Microsoft Windows 10 training and certification.
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