IT Support Specialist

1 month ago


Edinburgh, Edinburgh, United Kingdom The University of Edinburgh Full time

Job Summary:

We are seeking a part-time Computing Officer to join our Operations Section at the CMVM's campus IS Team. The successful candidate will provide general and specialist IT support for the use of a wide range of IS and IT services by University of Edinburgh staff, students, and visitors.

Key Responsibilities:

  • Install and support desktop PCs, software applications, and AV equipment.
  • Resolve technical problems independently, with complex matters referred to senior colleagues where required.
  • Implement solutions to problems and work with the campus or other IS teams as needed.

Requirements:

  • Good IT support skills, including the ability to analyse, diagnose, and fix problems with PC software and hardware.
  • Ability to provide guidance and advice to users on a range of IT services.
  • Excellent organisational and time management skills, with the ability to multi-task and work unsupervised within an agreed programme of work.
  • Excellent oral and written communication skills, particularly the ability to translate highly technical information into non-technical, easily understood language.
  • Excellent customer service skills, resourcefulness, and a desire for continuous improvement.

What We Offer:

  • A competitive salary of UE06, £33,882 - £39,105 (pro-rata @ 0.6 FTE).
  • Open-ended contract, 21 hours per week (Wed - Fri).
  • A fantastic opportunity to join a dynamic IT team, develop your skills, and be supported to progress your career, while working from a beautiful, vibrant, and modern campus.
  • Generous annual leave allowance of 40 days per year (inclusive of festive closure days).
  • Highly competitive defined-benefit pension scheme with a substantial employer contribution.
  • A range of flexible working options to help prioritise work/life balance.
  • A day of paid leave annually for your chosen volunteering activity.
  • Access to excellent online learning and a Staff Scholarship fund.


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