Customer Ambassador
2 weeks ago
About the Role:
We are seeking a skilled Customer Ambassador to join our team at Great Western Railway (GWR). As a Customer Ambassador, you will be the face of GWR, providing exceptional customer service and ensuring every customer experience is a memorable and enjoyable journey.
Key Responsibilities:
- Proactively help customers and brighten up their day
- Help millions of rail customers get to where they want to go
- Cover every inch of your station to go the extra mile for customers
- Welcome passengers within the Assisted Travel Lounge
Requirements:
- Experience in a demanding customer-facing role
- Outstanding communication skills
- Education to at least GCSE standard or equivalent
- Working knowledge of Microsoft Office and relevant devices
- Knowledge of the local area
Working Pattern:
As a Customer Ambassador, you will be required to work a shift basis, including weekends and bank holidays. You must be flexible and able to work between 06:30 and 22:00. Your transport options or location will be vital, as you will sometimes need to get to work before public transport is available.
Additional Information:
Applicants will be required to submit a CV as part of the application. Candidates successfully shortlisted will be invited to an assessment selection day. The successful candidate will be required to meet the medical standards for the role, including a drugs and alcohol screen. A Basic DBS is also required.
Benefits:
As a GWR colleague, you will enjoy a range of benefits, including on-going development, a defined benefit pension scheme, free rail travel across the GWR network, and an employee assistance programme.
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