Customer Ambassador
3 weeks ago
About the role:
As a Customer Ambassador at GWR, you will be the face of our company, providing exceptional customer service to thousands of customers every day. You will be responsible for proactively helping customers, brightening up their day, and ensuring every customer experience is a memorable and enjoyable journey.
Main responsibilities:
- Proactively helping customers and providing assistance as needed
- Helping millions of rail customers to get to where they want to go
- Covering every inch of the station to go the extra mile for customers
- Welcome passengers within the Assisted Travel Lounge and provide support as needed
Requirements:
- Someone who can think on their feet and make quick decisions
- A confident communicator who can put people at ease
- Hard working and share our 'customer first' approach
- Fluent in a second language (highly desirable)
Working pattern:
As a Customer Ambassador, you will be required to work a shift basis, including weekends and bank holidays. You will need to be flexible and able to work between 06:30 and 22:00. You will also need to be able to cover weekend working on a rota.
Additional information:
Applicants will be required to submit a CV as part of the application. Candidates successfully shortlisted will be invited to an assessment selection day. The successful candidate will be required to meet the medical standards for the role, including a drugs and alcohol screen. A Basic DBS is also required.
The reward:
As a GWR colleague, you will enjoy a range of benefits, including on-going development, a defined benefit pension scheme, free rail travel across the GWR network, and an employee assistance programme.
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