Customer Ambassador
4 weeks ago
About the role:
As a Customer Ambassador at GWR, you will be the face of our company, providing exceptional customer service to our passengers. You will be based at a busy railway station, where you will be responsible for ensuring every customer experience is a memorable and enjoyable journey.
Key responsibilities:
- Proactively help our customers and brighten up their day, whatever the weather
- Help millions of rail customers to get to where they want to go, making every single journey important
- Cover every inch of your station to go the extra mile for our customers and be empowered to deal with a variety of different situations
- Welcome passengers within the Assisted Travel Lounge, reassuring and effectively communicating with them, whilst they await their onward journey plan
Requirements:
- Someone who can think on their feet and make quick decisions, able to connect with and talk to our customers face-to-face
- A confident communicator who can put people at ease and help those who are worried or in a hurry in a tactful and sensitive way
- Hard working and share our 'customer first' approach and passion for making a positive difference to the customer experience
- Fluent in a second language, which is highly desirable
Working pattern:
As we need our Customer Ambassadors to be there morning, noon and evening, these roles can't be 9-5. You must be flexible and prepared to work between 06:30 and 22:00 on a shift basis, which includes working weekends and bank holidays. You'll also need to be able to cover weekend working on a rota. Your transport options or location will be vital too, as you'll sometimes need to be able to get to work before public transport is available.
Additional information:
Applicants will be required to submit a CV as part of the application. Candidates successfully shortlisted will be invited to an assessment selection day. The successful candidate will be required to meet the medical standards for the role, including a drugs and alcohol screen. A Basic DBS is also required. Full training will be provided, which will take place at our Training Centre in Swindon, as well as on the job training.
The reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits, including on-going development, a defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership, and an employee assistance programme.
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