Audi Service Advisor
1 week ago
About the Role
We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Ayr Audi.
As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the Aftersales department to schedule appointments.
Key Responsibilities
- Manage a high-volume of customers daily, including telephone calls and online booking queries
- Inform customers of turnaround times and ensure effective communication throughout the time their car is in the workshop
- Maintain accurate customer records and update systems when bookings are made
- Work closely with the Service Manager to ensure seamless customer experience
Requirements
To be successful in this role, you will have excellent communication skills, a warm personality, and a real passion for delivering a first-class customer experience. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems.
You will be a great team player, able to work independently using your own initiative, and have a passion for customer service and cars.
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