Automotive Customer Service Representative
2 months ago
Job Summary
We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Ayr Audi. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive a first-class experience.
Key Responsibilities
- Booking and scheduling appointments for customers, including MOTs, services, and repairs
- Advising customers on warranty cover and recommending additional parts and accessories
- Liaising with the Aftersales department to organize and schedule appointments based on workload and call volumes
- Managing a high-volume of customers daily, including telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the service process
- Maintaining accurate customer records and updating systems as necessary
Requirements
To be successful in this role, you will need to have excellent communication skills, a warm personality, and a passion for delivering exceptional customer service. Previous experience using Kerridge/ADP or other dealer systems would be an advantage. You will also need to be a team player with the ability to work independently and use your own initiative.
About Lookers
Lookers is a leading automotive retailer with a commitment to delivering exceptional customer service. We are proud of our reputation for excellence and are looking for talented individuals to join our team.
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