Automotive Customer Service Representative

2 months ago


Ayr, South Ayrshire, United Kingdom Lookers Full time

Job Summary

We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Ayr Audi. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive a first-class experience.

Key Responsibilities

  • Booking and scheduling appointments for customers, including MOTs, services, and repairs
  • Advising customers on warranty cover and recommending additional parts and accessories
  • Liaising with the Aftersales department to organize and schedule appointments based on workload and call volumes
  • Managing a high-volume of customers daily, including telephone calls and online booking queries
  • Informing customers of turnaround times and ensuring effective communication throughout the service process
  • Maintaining accurate customer records and updating systems as necessary

Requirements

To be successful in this role, you will need to have excellent communication skills, a warm personality, and a passion for delivering exceptional customer service. Previous experience using Kerridge/ADP or other dealer systems would be an advantage. You will also need to be a team player with the ability to work independently and use your own initiative.

About Lookers

Lookers is a leading automotive retailer with a commitment to delivering exceptional customer service. We are proud of our reputation for excellence and are looking for talented individuals to join our team.



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