Regional Team Leader

4 weeks ago

Maidenhead, Windsor and Maidenhead, United Kingdom Abbott Laboratories Full time

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

  • Career development with an international company where you can grow the career you dream of.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

We are looking for a Regional Team Leader based in South UK within our Rapid Diagnostics business. This role requires you to lead and manage a team of Collecting Officers (remotely) that provide the collection of legally defensible samples for our customers in the South region.

Key Responsibilities

  • Be trained in all collection methodology and complete corporate and collecting officer induction.
  • Complete regular sample collections ensuring you remain competent to deliver training and conduct audits.
  • Responsible for the provision of a fully covered on call rota for the Collection Network Emergency Response Call Out Service to meet business KPI's.
  • Participate on an equal basis in the Regional Team Leader rota providing technical support and guidance for the Network of Collecting Officers.
  • Responsible for ensuring that collections are allocated to the closest, available and appropriately trained Collecting Officers.
  • Responsible for customer complaint management and trend analysis, line managing collecting officers using trend data to reduce complaints and improve service provision.
  • Conduct collecting officer audits and provide support auditing other teams as required.
  • Responsible for implementing and managing collecting officer performance tracker, recruitment & leaver processes.
  • Responsible for the management of stock and equipment.
  • Responsible for ensuring the Collecting Officers meet Health & Safety standards.
  • Conduct regular customer collections in all testing methodologies to help you remain competent to continue to deliver training and conduct collector audits.

Requirements

  • Strong managerial and leadership skills with the ability to inspire, motivate and support a team in a busy and sometimes pressured environment.
  • Previous experience in management of remote workers.
  • Previous experience of managing and resolving customer queries in a timely manner.
  • Customer service orientation.
  • Excellent verbal, written and communication skills.
  • IT literate with a good level of experience in Word, Excel & Outlook.

Join a company that values diversity and inclusion, and where you can build a fulfilling career.

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