Retail Team Leader

5 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom The National Trust Full time

About the Role

We're seeking an experienced Retail Team Leader to join our team in Maidenhead. As a key member of our retail operation, you'll play a crucial role in driving sales growth, enhancing customer experience, and leading a high-performing team.

Key Responsibilities

You'll be responsible for:

  • Supporting the day-to-day management of the property's retail operation to achieve commercial success and exceed visitor expectations.
  • Monitoring stock and merchandise products to meet stretching financial targets and maximise profitability.
  • Supervising paid and voluntary retail staff and working effectively with colleagues to deliver exceptional service to visitors.

Requirements

To succeed in this role, you'll need:

  • A strong customer service ethos and experience working in a retail environment.
  • Excellent people skills and knowledge of retail best practices.
  • The ability to work collaboratively as part of a team and lead by example.

The Benefits

As a Retail Team Leader at the National Trust, you'll enjoy:

  • A competitive salary of £23,166 per annum (£18.66 per hour) or pro-rata'd if working 30 hours.
  • A substantial pension scheme of up to 10% basic salary.
  • Free entry to National Trust places for you and your family.
  • Rental deposit loan scheme and season ticket loan.
  • EV car lease scheme and perks at work discounts.
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme.
  • Flexible working whenever possible and employee assistance programme.
  • Free parking at most Trust places.

About Us

The National Trust is a charity that protects and preserves historic sites and green spaces across the UK. We're committed to creating an inclusive culture where everyone feels welcome and valued.


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