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Reservations Coordinator

2 months ago

Hull, Kingston upon Hull, United Kingdom Valor Hospitality Europe Full time
About the Role

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Valor Hospitality Europe. As a key member of our front-line team, you will be responsible for delivering exceptional customer service, ensuring seamless guest experiences, and driving revenue growth through effective reservations management.

Key Responsibilities
  • Provide top-notch customer service to guests via phone, email, and online channels
  • Process and manage reservations, including room assignments, cancellations, and modifications
  • Upsell and cross-sell hotel services and amenities to maximize revenue
  • Collaborate with the reception team to ensure accurate and timely communication of guest information
  • Stay up-to-date with hotel promotions, packages, and events to effectively promote them to guests
Requirements
  • Excellent communication, interpersonal, and problem-solving skills
  • A passion for hospitality and a commitment to delivering exceptional guest experiences
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • Competitive hourly rate
  • Opportunities for career growth and professional development
  • Exclusive discounts for team members and their families
  • Access to employee assistance programs and wellness initiatives