Reservations Coordinator

2 weeks ago

Hull, Kingston upon Hull, United Kingdom Valor Hospitality Europe Full time
Reservations Agent Job Description

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Valor Hospitality Europe. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, managing reservations, and ensuring seamless guest experiences.

Key Responsibilities:
  • Provide top-notch customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage reservations, including taking bookings, processing amendments, and updating guest information.
  • Upsell and promote hotel services and packages to maximize revenue.
  • Work collaboratively with the reception team to ensure smooth operations and maintain high standards of service.
  • Stay up-to-date with hotel policies, procedures, and promotions to provide accurate information to guests.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • A passion for delivering exceptional customer service and a commitment to excellence.
What We Offer:
  • Competitive rates of pay and a range of benefits, including exclusive discounts for you, your friends, and family.
  • Opportunities for career growth and development, including fully funded apprenticeship programs and internal development programs.
  • A supportive and inclusive work environment, with a focus on employee wellbeing and recognition.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. If you are passionate about delivering exceptional customer service and have a strong commitment to excellence, we encourage you to apply for this exciting opportunity.

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