Customer Service and Operations Manager

2 days ago


Andover, Hampshire, United Kingdom Caffé Nero Full time

Caffè Nero is looking for a talented and results-driven Barista - Shift Manager to join our team. As a Customer Service and Operations Manager, you'll be responsible for driving sales growth, improving customer satisfaction, and leading a high-performing team.

Key Performance Indicators (KPIs):

  • Drive sales growth through effective inventory management and promotional strategies
  • Improve customer satisfaction by providing exceptional service and resolving issues promptly
  • Lead a high-performing team, focusing on productivity, quality, and employee engagement

Requirements:

  • Previous experience in a supervisory or management role
  • Excellent communication and leadership skills
  • Ability to work flexible hours, including evenings and weekends

Benefits:

  • A competitive salary of $22/hour, plus tips
  • Opportunities for professional growth and development
  • A fun and dynamic work environment


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