Customer Service and Technical Coordinator Specialist

4 days ago


Andover, Hampshire, United Kingdom Flat Fee Recruiter Full time

We are seeking a highly skilled and organized Customer Service and Technical Coordinator to join our dynamic team. This pivotal role is responsible for ensuring seamless customer experiences and smooth service operations, promoting professional and friendly interactions with both suppliers and customers.

About the Role

This role requires a proactive and collaborative individual who thrives in a team environment, while being accountable and dependable in managing their own responsibilities. Key responsibilities include accurately processing orders, managing backorders, and creating purchase orders (POs) for third-party suppliers as needed.

  • Working closely with customers and transportation providers to resolve delivery issues, including managing cases of product damage.
  • Dispatching spare parts to customers and service teams efficiently.
  • Handling inbound customer inquiries via phone and email, ensuring timely and professional responses.

The ideal candidate will have proven experience within a Customer Service role, ideally within the Wholesale Catering Equipment sector, with a background in engineering or service technician work. However, we are open to candidates from other sectors as well.

Required Skills and Qualifications
  • A background in engineering or service technician work.
  • Proven experience within a Customer Service role.
  • Comfortable using Microsoft Office, CRM, and other IT systems.
  • Friendly, approachable, with a superb telephone manner.
  • Excellent time management and attention to detail.
  • A proactive approach to identifying and resolving service/delivery issues.
  • Flexibility to handle multiple tasks and changing priorities.
  • A great communicator and well-organized.
  • Punctual, consistent, and committed to delivering high-quality results.

Benefits:

  • No weekend work or shift work.
  • Career progression.
  • Free on-site car parking.
  • 20 days holiday, plus bank holidays.
  • Christmas close (3 days holiday will be used for this).
  • Relaxed and friendly environment.
About the Company

We are a leading supplier of high-quality products for the hospitality, catering, and retail sectors. Our company offers a wide range of Commercial items, from refrigeration to laundry. We are a trade-only supplier based in Hampshire, committed to providing excellent service and value to our customers.



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