Operations Director

2 weeks ago


Paignton, Torbay, United Kingdom RBH Hospitality Management Full time
About the Role

We are seeking an experienced Operations Manager to join our team at RBH Hospitality Management. As an Operations Manager, you will play a key role in ensuring the smooth day-to-day operation of our hotel, driving excellence in service delivery and maintaining a safe and secure environment for our guests and staff.

Key Responsibilities
  • Leadership and Team Management: Lead and manage the operations team, providing guidance and support to ensure they operate to the highest quality standards.
  • Quality and Safety: Ensure a safe and secure environment for guests, staff, and hotel assets, driving health and safety initiatives and compliance with hotel policies and procedures.
  • Training and Development: Work closely with HR to organize training programs to enhance the job skills and performance of hotel staff.
  • Communication and Collaboration: Foster a positive working environment, promoting teamwork and collaboration across departments to achieve common goals.
  • Delegation and Support: Deputize for the General Manager in their absence, providing support and guidance to ensure seamless operation of the hotel.
Requirements
  • Strong F&B Background: Proven experience in the food and beverage industry, with a strong understanding of operational processes and procedures.
  • Leadership and Team Building Skills: Excellent leadership and team building skills, with the ability to motivate and inspire staff to deliver exceptional service.
  • Hands-on Approach: A hands-on approach to management, with a focus on driving excellence in service delivery and maintaining a safe and secure environment.
  • Sense of Humor: A sense of humor and ability to work in a fast-paced environment.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including discounted hotel room rates, extra days holiday, flexible working arrangements, and a pension scheme.
  • Opportunities for Growth and Development: Opportunities for growth and development, with a focus on supporting staff to achieve their career goals.

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