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Operations Director

2 months ago

Paignton, Torbay, United Kingdom RBH Hospitality Management Full time
About the Role

We are seeking an experienced Operations Manager to join our team at RBH Hospitality Management. As an Operations Manager, you will play a key role in ensuring the smooth day-to-day operation of our hotel, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Leadership and Team Management: Lead and manage a team of operations staff, providing guidance, support, and development opportunities to ensure they have the skills and knowledge to excel in their roles.
  • Customer Service: Ensure that all customers receive a high level of service, responding promptly to their needs and resolving any issues in a professional and courteous manner.
  • Operations Management: Oversee the day-to-day operation of the hotel, including managing budgets, resources, and staff schedules to ensure efficient and effective delivery of services.
  • Quality and Compliance: Ensure that all hotel operations are in line with company policies and procedures, and that high standards of quality and customer service are maintained at all times.
  • Training and Development: Work closely with the HR department to identify training needs and develop training programs to enhance the skills and knowledge of hotel staff.
  • Delegation and Communication: Deputize for the General Manager in their absence, and communicate effectively with all stakeholders, including staff, customers, and suppliers.
Requirements
  • Strong Leadership Skills: Proven ability to lead and manage a team, with a strong focus on customer service and quality.
  • Operations Experience: Significant experience in hotel operations, with a strong understanding of the industry and its challenges.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, customers, and suppliers.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement changes to improve hotel operations and customer service.
  • Adaptability: Willingness to adapt to changing circumstances, priorities, and deadlines, with a flexible and proactive approach to work.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including pension, health insurance, and life insurance.
  • Opportunities for Growth: Opportunities for career growth and development, with a clear path for progression and advancement.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a strong focus on teamwork and customer service.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses and promotions.