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Housekeeping Manager

3 months ago

Paignton, United Kingdom BIG ANT Group Recruitment Specialists Full time

Big Ant Recruitment is working in partnership with a multiple award-winning family park situated on the English Riviera in South Devon. Our client has over 65 years experience in holiday parks offering a range of holiday accommodation coupled with holiday homes available for sale.

JOB PURPOSE

Take full accountability for the day-to-day running of the Housekeeping department across all parks. Ensure all accommodation, entertainment facilities, and toilet/shower facilities are cleaned to an excellent standard.

KEY TASKS AND RESPONSIBILITIES

Implement and maintain superior cleaning services across all parks, adhering to set standards and budgets.

Oversee recruitment within the housekeeping department, including shortlisting and interviewing candidates in liaison with the Head of People.

Create cost-effective department rotas aligned with business forecasts and budgets, highlighting concerns to the Head of Finance and IT. Communicate rotas to the team at least one month in advance.

Verify weekly and monthly timesheets against staff rotas, ensuring timely submission to payroll.

Lead, manage, train, and develop the housekeeping team to ensure smooth operations and exceptional standards.

Conduct regular employment reviews and meetings, arrange annual appraisals with direct reportees, and address performance issues as required.

Ensure the condition of accommodation and facilities, liaising with the Estates Manager and suppliers for refurbishments.

Establish procedures and quality checklists, monitor and inspect accommodation and facilities standards, and oversee the performance of the housekeeping team with a focus on training and teamwork.

Collaborate with the Holiday Home Sales team and Estates to ensure timely and high-standard holiday home handovers.

Act on customer feedback relevant to housekeeping, resolving complaints promptly and to customer satisfaction.

Manage the ordering of cleaning products, equipment, and supplies within budget, liaising with external suppliers for the best prices and service.

Conduct stocktaking in all housekeeping areas.

Oversee housekeeping linen services and linen stock control within budget.

Ensure the security of all company stock and property, adhering to proper procedures for building security.

Schedule and record regular deep cleans in all housekeeping areas.

Ensure departmental equipment is serviced and maintained according to manufacturers’ recommendations.

Spot check First Aid boxes in the housekeeping department, reporting missing items to the Leisure Manager.

Oversee Health and Safety for accommodation, facilities, and equipment within the housekeeping department, including smoke and carbon monoxide alarm checks.

Manage the housekeeping key asset register.

Champion open communication within your areas of responsibility.

Act as an ambassador for the business, promoting the company externally on relevant occasions.

Perform other duties as required to ensure the successful and efficient running of the department.

KEY RELATIONSHIPS

Existing, new, and potential customers

Directors

Managers

Health and Safety Advisor

All Staff

External suppliers

EDUCATION, TRAINING, AND EXPERIENCE

Proven experience in a similar role

Experience managing and leading a team

DISPOSITION AND REQUIREMENTS

Self-driven with the ability to work unsupervised

Strong leadership, development, and motivational skills

Confidential and trustworthy

Excellent communication and people skills

Self-motivated with strong prioritisation and organisational skills

Attention to detail

Must hold a UK driving licence

HOURS OF WORK

40 hrs a week to include to include some weekend work.

Essential Bank Holiday work

Additional hours as needed based on business requirements