ERP Support Specialist
1 month ago
This is an opportunity to join a global manufacturing and engineering firm with multiple sites UK wide. The IT Department is a global department with technicians and support based at most sites. That said, the work is shared and IT deals with issues from all sites, requiring strong communication skills and flexibility.
Role Purpose:
To support end-users on our industry-specific ERP system. The system is totally bespoke, and so full training will be provided.
- Training on the full operation of the company software and internal systems
- Troubleshooting end-user and data issues
- Understanding business flows and data flow through an ERP system
- Documenting user procedures and manuals for end-user support specific to department/function.
Key Skills:
- Flexible
- Problem-solving and analysis
- Ability to communicate on a technical and non-technical level with different departments/management levels.
- Ability to write SQL queries to help troubleshoot issues is desirable but not essential.
- Self-management skills are essential due to the IT manager being based in the US.
- A resilient yet personable character is ideal for this role.
Experience:
We are looking for someone with experience in a similar field; however, ideally, we would like someone with a fresh and open mind to the duties involved in this role. As our internal systems are bespoke and full training would be necessary anyway, this role would be suited to someone with no preconception of how it should be done or specific expectations.
The role may require travel to different sites, so a full driving license would be required.
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