Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Barons Eden - Head Office. As a key member of our Central Reservations department, you will be responsible for providing exceptional customer service to our guests, ensuring that every interaction reflects high standards of professionalism and quality.
Key Responsibilities
- Process reservations accurately and efficiently, maintaining attention to detail and adhering to company standards.
- Respond to customer inquiries in a timely and professional manner, providing clear and concise information.
- Make outbound calls to guests to enhance their stay, ensuring that every interaction is positive and memorable.
- Work collaboratively with the reservations team to achieve departmental operating standards and contribute to the overall success of the team.
Requirements
- Excellent customer service skills, with the ability to work quickly and effectively in a fast-paced environment.
- Strong attention to detail, with the ability to maintain accuracy and quality in all interactions.
- Comfortable handling both inbound and outbound calls, with the ability to maintain professionalism and confidence in all interactions.
- Strong teamwork ethic, with the ability to work independently and collaboratively as part of a close-knit team.
What We Offer
- Competitive rate of pay and benefits package.
- Discounts on overnight stays, spa days, and spa experiences.
- Opportunities for professional development and career advancement.
- Free parking and a supportive work environment.
About Us
At Barons Eden - Head Office, we are passionate about providing exceptional customer experiences and creating positive memorable moments for our guests. We are a close-knit team that values individuality, flair, and operational excellence, and we are committed to hiring people with passion and positivity.
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