Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our Central Reservations team at Barons Eden - Head Office. As a key member of our team, you will be responsible for processing reservations, responding to customer inquiries, and providing exceptional customer service.
Key Responsibilities
- Enter online and third-party bookings accurately and efficiently.
- Perform regular checks on existing reservations to ensure accuracy and quality.
- Respond to guest inquiries and emails in a prompt and professional manner.
- Provide exceptional customer service, enhancing the guest experience.
- Achieve daily performance targets, contributing to the overall success of the team.
- Keep all necessary documentation and records current and well-organized.
Requirements
- Excellent customer service skills.
- Ability to work quickly and effectively, maintaining high standards.
- Comfortable handling both inbound and outbound calls, maintaining professionalism.
- Attention to detail to ensure accuracy and quality.
- Strong teamwork ethic and ability to work independently.
Working Arrangements
- Head Office based.
- 40 hours per week based on a mixture of shifts.
- Availability to work evenings, weekends, and holidays as part of a 7-day operation.
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