Food and Beverage Service Associate
3 weeks ago
We are seeking a skilled and enthusiastic Food and Beverage Operative to join our team at Mercure Box Hill Burford Bridge Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a smooth and memorable experience for our guests.
Key Responsibilities:
- Support the team in delivering exceptional customer service
- Work in various areas, including the bar, restaurant, breakfast, room service, and conference and events
- Communicate with the kitchen and guests to ensure a seamless experience
- Welcome guests in a polite and friendly manner
- Have a visible presence within your working area
- Respond to customer requests and queries promptly and effectively
- Deal with guest complaints in a friendly and efficient manner
- Have a good insight knowledge of the hotel and its products
About Us:
Mercure Box Hill Burford Bridge Hotel is a 4-star hotel located in the stunning landscape of North Downs. We offer a unique business meeting experience, special celebrations, and relaxing getaways. Our on-site Emlyn restaurant serves the finest British cuisine, and our Burford Bar & Lounge offers light lunches, homemade afternoon teas, and a wide range of cocktails and drinks.
What We Offer:
- Excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio
- Recognition and rewards for hard work, commitments, and long service
- A supportive and dynamic team environment
- The chance to work in a beautiful and historic hotel setting
Requirements:
- Passionate and willing to learn
- Positive attitude and ability to make guests smile
- Genuine friendliness and caring nature
- Ability to work as part of a team
- Ambitious and hardworking
- Good organisational and time management skills
- Resilience, creativity, and ability to multitask
- Good command of the English language
- Good communication and excellent grooming standards
- Ability to work morning, afternoon, evening, and weekends
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