Food and Beverage Service Associate

3 weeks ago


Dorking, Surrey, United Kingdom Mercure Box Hill Burford Bridge Hotel Full time
Job Opportunity at Mercure Box Hill Burford Bridge Hotel

We are seeking a skilled and enthusiastic Food and Beverage Operative to join our team at Mercure Box Hill Burford Bridge Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a smooth and memorable experience for our guests.

Key Responsibilities:

  • Support the team in delivering exceptional customer service
  • Work in various areas, including the bar, restaurant, breakfast, room service, and conference and events
  • Communicate with the kitchen and guests to ensure a seamless experience
  • Welcome guests in a polite and friendly manner
  • Have a visible presence within your working area
  • Respond to customer requests and queries promptly and effectively
  • Deal with guest complaints in a friendly and efficient manner
  • Have a good insight knowledge of the hotel and its products

About Us:

Mercure Box Hill Burford Bridge Hotel is a 4-star hotel located in the stunning landscape of North Downs. We offer a unique business meeting experience, special celebrations, and relaxing getaways. Our on-site Emlyn restaurant serves the finest British cuisine, and our Burford Bar & Lounge offers light lunches, homemade afternoon teas, and a wide range of cocktails and drinks.

What We Offer:

  • Excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio
  • Recognition and rewards for hard work, commitments, and long service
  • A supportive and dynamic team environment
  • The chance to work in a beautiful and historic hotel setting

Requirements:

  • Passionate and willing to learn
  • Positive attitude and ability to make guests smile
  • Genuine friendliness and caring nature
  • Ability to work as part of a team
  • Ambitious and hardworking
  • Good organisational and time management skills
  • Resilience, creativity, and ability to multitask
  • Good command of the English language
  • Good communication and excellent grooming standards
  • Ability to work morning, afternoon, evening, and weekends


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