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PBR Investigator

2 months ago


Southampton, Southampton, United Kingdom Quilter Full time
About the Role

We are seeking a highly skilled and experienced PBR Investigator to join our team at Quilter. As a PBR Investigator, you will play a critical role in investigating and resolving all regulated complaints in a fair and impartial manner.

Key Responsibilities
  • Investigate and resolve all regulated complaints in a timely and efficient manner.
  • Take ownership of reviews and conduct comprehensive investigations into all available information and documentation.
  • Work closely with internal and external stakeholders, including customers, adviser/firms, insurers, and senior management.
  • Ensure that all investigations are conducted in accordance with regulatory deadlines and timescales.
  • Produce timely and accurate reports, including written accounts of investigations and reviews.
Requirements
  • Excellent organisational skills and the ability to manage multiple tasks and responsibilities.
  • Confident communication skills and the ability to compile written reports that are grammatically correct and free from industry jargon.
  • Ability to work under pressure and remain focused and calm, particularly when dealing with complex or contentious issues.
  • Experience working within a complaints/remediation environment is essential.
  • Knowledge and understanding of Financial Services regulation and the regulator's approach to complaint/remediation is highly desirable.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a leading financial services company.
  • A dynamic and supportive team environment.
  • Professional development and training opportunities.