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PBR Investigator
2 months ago
We are seeking a highly skilled PBR Investigator to join our Complaints team at Quilter. As a key member of our team, you will be responsible for investigating and resolving all errors and omissions relating to advice, fees, and charges.
Key Responsibilities- Conduct comprehensive investigations into all available information and documentation.
- Take ownership of case reviews and ensure timely resolution.
- Liaise with internal and external stakeholders, including customers, adviser/firms, insurers, and senior management.
- Manage multiple cases simultaneously and prioritize tasks effectively.
- Ensure adherence to regulatory deadlines and timescales associated with complaint resolution.
- Excellent organisational skills and ability to manage multiple tasks and responsibilities.
- Confident communication skills and ability to compile written accounts of investigations/reviews.
- Ability to work under pressure and remain focused and calm in fast-paced environments.
- Previous experience working within a complaints/remediation environment is essential.
- Experience working within a Financial Services environment is advantageous.
- Knowledge and understanding of Financial Services regulation and the regulator's approach to complaint/remediation.
As a PBR Investigator at Quilter, you will have the opportunity to work in a dynamic and customer-centric environment. We offer a range of benefits, including:
- 26 days' holiday
- Quilter Incentive Scheme
- 10% non-contributory company pension scheme
- Benefit Allowance
We are committed to creating an inclusive and diverse workplace. If you are passionate about delivering excellent customer outcomes and have the skills and experience required for this role, we encourage you to apply.
