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PBR Investigator

2 months ago


Southampton, Southampton, United Kingdom Quilter Full time
About the Role

We are seeking a highly skilled PBR Investigator to join our Complaints team at Quilter. As a key member of our team, you will be responsible for investigating and resolving all errors and omissions relating to advice, fees, and charges.

Key Responsibilities
  • Conduct comprehensive investigations into all available information and documentation.
  • Take ownership of case reviews and ensure timely resolution.
  • Liaise with internal and external stakeholders, including customers, adviser/firms, insurers, and senior management.
  • Manage multiple cases simultaneously and prioritize tasks effectively.
  • Ensure adherence to regulatory deadlines and timescales associated with complaint resolution.
Requirements
  • Excellent organisational skills and ability to manage multiple tasks.
  • Confident communication skills and ability to compile written reports.
  • Ability to work under pressure and remain focused in fast-paced environments.
  • Previous experience in complaints/remediation environments is essential.
  • Knowledge of Financial Services regulation and the regulator's approach to complaint/remediation is advantageous.
About You

We value diversity and inclusivity in our organisation. If you feel you don't match our job description exactly, we encourage you to apply and take a chance on yourself.

What We Offer
  • 26 days' holiday.
  • Quilter Incentive Scheme.
  • 10% non-contributory company pension scheme.
  • Cash benefit allowance.