Concierge Ambassador
2 weeks ago
As a Concierge, you will be accountable for delivering exceptional guest experiences from arrival to departure.
- Assist with guest queries related to the hotel and promote hotel facilities efficiently.
- Book airline tickets, theatre, restaurant, car hire, and tour reservations for guests.
- Maintain a system to ensure accurate and timely distribution of messages and incoming mail.
- Provide up-to-date information on tourism, events, transportation, and restaurants upon guest request.
- Handle complaints promptly and refer to management when necessary.
As a Concierge at Hyatt Regency London - The Churchill, you will be part of a team dedicated to delivering unforgettable experiences for our guests. With a focus on empathy, integrity, respect, inclusion, experimentation, and wellbeing, we are a Great Place to Work Company with 1150 hotels in over 70 countries.
What You Will GainAs a Concierge, you will enjoy a range of benefits, including:
- 12 complimentary nights per year across Hyatt Hotels worldwide.
- Discounted hotel stays for you, your family, and friends.
- Free meals on duty and 50% discounts on food and beverages when dining as a guest.
- Headspace membership and access to our Employee Assistance Programme.
- Continuous learning and development opportunities for career growth and job promotion.
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