Luxury Concierge Ambassador

2 days ago


London, Greater London, United Kingdom Firmdale Hotels Full time

We are seeking a highly skilled and charismatic Luxury Concierge Ambassador to join our team at Firmdale Hotels. This exciting opportunity will allow you to deliver exceptional customer service and create memorable experiences for our guests.

Company Overview

Firmdale Hotels is an award-winning group of luxury hotels and bars, renowned for its high-end hospitality and commitment to excellence. With 10 hotels in London and New York, we offer a unique and stylish experience for discerning guests.

Job Description

The successful candidate will be responsible for managing the daily operations of the concierge desk, overseeing arrivals and departures, and ensuring seamless communication with our front office team. You will be the face of Firmdale Hotels, providing personalized service and exceeding guest expectations.

Required Skills and Qualifications

To succeed in this role, you will need to possess excellent interpersonal skills, attention to detail, and a passion for delivering exceptional customer service. You should be efficient, logical, and able to work well under pressure.

Benefits

We offer a competitive salary of £25,000 per annum, as well as a range of benefits including:

  • Discounts & Perks Platform
  • Wage Stream - An employee app to stream your wages before payday
  • Paid overtime
  • Flexibility
  • No split shifts
  • Cycle to work scheme
  • Uniform and meals provided
  • Uniforms dry cleaned
  • Discounted personal dry cleaning
  • Social events, wellbeing and team activities
  • Award-winning training opportunities and career development
  • Fully funded English lessons
  • One paid volunteering day per year
  • Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club and an overnight stay)
Why Choose Firmdale Hotels?

As one of the leading hotel groups in the industry, we have received numerous awards and accolades for our commitment to excellence. We are proud to be recognized as a Best Employer and Number One in The Caterer's Best Places to Work in Hospitality. Join our team and become part of a dynamic and supportive environment that fosters growth and development.



  • London, Greater London, United Kingdom COREcruitment Ltd Full time

    Job Title: Luxury Residential ConciergeWe are seeking an experienced Luxury Residential Concierge to join our team at a luxury residential building in London. This is an excellent opportunity for someone with impeccable customer service skills and a passion for delivering exceptional service to residents, guests, and contractors.About the Position:Meet and...


  • London, Greater London, United Kingdom Corecruitment Full time

    Job Title: Assistant ConciergeLocation: LondonWe are seeking an experienced Assistant Concierge to join our luxury residential building in London. As Assistant Concierge, you will be the first point of contact for residents, guests, and contractors, providing impeccable customer service skills.About the PositionMeet and greet guests on arrivalAssist guests...


  • London, Greater London, United Kingdom Corecruitment Full time

    Job Title: Assistant Concierge – Luxury Residential BuildingSalary: £30,000Location: LondonI am seeking an experienced Assistant Concierge to join a Luxury Residential Building in London. My client is looking for a professional with impeccable customer service skills to oversee the Porter and Valet role. A full driving license is required for this...


  • London, Greater London, United Kingdom The Park Tower Hotel Knightsbridge Full time

    The Park Tower Knightsbridge, a Luxury Collection Hotel is seeking a skilled Concierge to deliver exceptional service in a luxury setting.About the Role:As a Concierge, you will be the key to creating unforgettable experiences for our guests. You will be responsible for providing personalized service, anticipating guest needs, and exceeding their...


  • London, Greater London, United Kingdom PMR Full time

    Job Title: Assistant Day Concierge & DoorpersonJob Summary: We are seeking an exceptional Assistant Day Concierge & Doorperson to join our team at PMR's luxury residential development in Marylebone, London.Key Responsibilities:Welcome and assist residents and their guests with a professional and sincere warm welcome.Maintain impeccable standards of welcoming...


  • London, Greater London, United Kingdom COREcruitment Ltd Full time

    Job Title: Residential Concierge – Luxury BuildingSalary: CompetitiveLocation: LondonWe are seeking an experienced Residential Concierge to join our team at a luxury residential building in London. The successful candidate will have a 5-star background and provide exceptional customer service skills.About the positionMeet and greet residents and...


  • London, Greater London, United Kingdom FPMR Ltd Full time

    We are seeking a highly skilled Concierge and Guest Services Specialist to join our team at a luxury development in London.Key Responsibilities:Deliver exceptional customer service to all residents and guests.Proactively anticipate and meet the needs of our discerning residents.Provide assistance and support to residents and guests in a professional and...


  • London, Greater London, United Kingdom PMR Full time

    We are seeking an exceptional Assistant Day Concierge & Doorperson to join our team at PMR's luxury residential development in the heart of London.The successful candidate will be responsible for welcoming and assisting residents and their guests, as well as directing all deliveries and other users to the car park. They must do this with the highest level of...


  • London, Greater London, United Kingdom Corecruitment Full time

    Job Title: Luxury Residential Building Concierge Associate - LondonSalary: £30,000 per annumLocation: London, UKWe are seeking a highly experienced and skilled Concierge Associate to join our luxury residential building in the heart of London. The successful candidate will provide exceptional customer service to residents, guests, and contractors, ensuring...


  • London, Greater London, United Kingdom Search Full time

    Job Title: Luxury Residential ConciergeJob Summary: We are seeking a highly skilled Luxury Residential Concierge to join our team at a prestigious property management company in South West London.About the Role: As a Luxury Residential Concierge, you will be responsible for providing exceptional 5* service to all residents and their visitors, offering...


  • London, Greater London, United Kingdom FPMR Ltd Full time

    **A Message from Our Client:**We are seeking a highly skilled Day Concierge to join our team at FPMR Ltd, a luxury development in London SW10.The estimated salary for this position is £28,000 per annum, offering a competitive remuneration package.**Your Key Responsibilities:As a Day Concierge, you will be responsible for delivering exceptional customer...

  • Concierge Ambassador

    3 weeks ago


    London, Greater London, United Kingdom The Landmark London Full time

    About the Role:We are currently looking for a Concierge Ambassador to join our team at The Landmark London. As a Concierge Ambassador, you will be responsible for delivering exceptional guest experiences and providing personalised services to our residents.Key Responsibilities:To be aware of all hotel services, hours of operation, key personnel and policies,...


  • London, Greater London, United Kingdom COREcruitment Ltd Full time

    We are seeking an experienced Assistant Concierge to join our team at a luxury residential building in London. This is a fantastic opportunity for someone with a passion for delivering exceptional customer service and a strong background in the hospitality industry.The successful candidate will have a proven track record of providing 5-star service, with...


  • London, Greater London, United Kingdom Search Full time

    Job Title: Luxury Residential ConciergeJob Summary: We are seeking a highly skilled and experienced Luxury Residential Concierge to join our team at a prestigious property in South West London. As a key member of our Concierge team, you will provide exceptional 5* service to all residents and their visitors, offering lifestyle services and dealing with all...

  • Assistant Concierge

    3 weeks ago


    London, EC1, Central London, United Kingdom Corecruitment International Full time

    Job Title: Assistant Concierge – Luxury Residential Building - LondonSalary: £30,000Location: LondonI am on the lookout for an Assistant Concierge to join this Luxury Residential Building in London. My client is looking for an experienced Assistant Concierge from a 5 Star background. As Assistant Concierge you will be the first point of contact for the...


  • London, Greater London, United Kingdom FPMR Ltd Full time

    Job Title: Luxury Residential ConciergeJob Summary: We are seeking a highly skilled and experienced Doorperson and Concierge Assistant to join our team at FPMR Ltd. The successful candidate will be responsible for providing exceptional customer service to residents and their guests, managing incoming and outgoing deliveries, and ensuring the smooth operation...


  • London, Greater London, United Kingdom PMR Full time

    Job Title: Luxury Residential ConciergeJob Summary: We are seeking a highly skilled and experienced Luxury Residential Concierge to join our team at PMR. The successful candidate will be responsible for providing exceptional service to our residents and their visitors, ensuring a seamless and luxurious experience.Key Responsibilities:Assist residents and...


  • London, Greater London, United Kingdom Hyperion Partners Limited Full time

    Job Title: ConciergeLocation: LondonSalary: £30,000About Us: Hyperion Partners Limited is proud to represent a prestigious luxury managing agent in London, renowned for its exceptional service and commitment to excellence. Our client is dedicated to providing an unparalleled living experience for their residents and is seeking a professional Concierge to...


  • London, Greater London, United Kingdom Search Full time £32,000 - £34,000

    Job Title: Luxury Residential Night ConciergeAs a Night Concierge for our luxury residential properties, you will provide exceptional service to our residents, ensuring a warm welcome and a seamless move-in process. Your role will involve supporting the Head Concierge in the day-to-day operations of the lobby area, providing a highly professional, friendly,...


  • London, Greater London, United Kingdom The Peninsula London Full time

    Residences Concierge AssistantThe Peninsula London is seeking a highly skilled Residences Concierge Assistant to provide exceptional service to our residents while upholding the highest standards of luxury and professionalism.Key ResponsibilitiesAssist residents with obtaining services related to their apartments, adhering to lease agreements and Residences...