Luxury Concierge Ambassador
2 days ago
We are seeking a highly skilled and charismatic Luxury Concierge Ambassador to join our team at Firmdale Hotels. This exciting opportunity will allow you to deliver exceptional customer service and create memorable experiences for our guests.
Company OverviewFirmdale Hotels is an award-winning group of luxury hotels and bars, renowned for its high-end hospitality and commitment to excellence. With 10 hotels in London and New York, we offer a unique and stylish experience for discerning guests.
Job DescriptionThe successful candidate will be responsible for managing the daily operations of the concierge desk, overseeing arrivals and departures, and ensuring seamless communication with our front office team. You will be the face of Firmdale Hotels, providing personalized service and exceeding guest expectations.
Required Skills and QualificationsTo succeed in this role, you will need to possess excellent interpersonal skills, attention to detail, and a passion for delivering exceptional customer service. You should be efficient, logical, and able to work well under pressure.
BenefitsWe offer a competitive salary of £25,000 per annum, as well as a range of benefits including:
- Discounts & Perks Platform
- Wage Stream - An employee app to stream your wages before payday
- Paid overtime
- Flexibility
- No split shifts
- Cycle to work scheme
- Uniform and meals provided
- Uniforms dry cleaned
- Discounted personal dry cleaning
- Social events, wellbeing and team activities
- Award-winning training opportunities and career development
- Fully funded English lessons
- One paid volunteering day per year
- Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club and an overnight stay)
As one of the leading hotel groups in the industry, we have received numerous awards and accolades for our commitment to excellence. We are proud to be recognized as a Best Employer and Number One in The Caterer's Best Places to Work in Hospitality. Join our team and become part of a dynamic and supportive environment that fosters growth and development.
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