Field Service Team Leader

3 weeks ago


Bristol, Bristol, United Kingdom Crown Lift Trucks Ltd Full time

Job Description:

Crown Lift Trucks Ltd is seeking a highly skilled and experienced Field Service Team Leader to join our team in Bristol. As a Field Service Team Leader, you will be responsible for delivering a high level of customer satisfaction, supporting the Field Service Manager in daily field activities, and promoting a high level of Safe Working practices.

Key Responsibilities:

  • Review Engineer performance with Field Service Manager monthly.
  • Review jobs per day.
  • Review chargeable hours per Engineer.
  • Review training requirements.
  • Monitor and Co-ordinate monthly PM Schedule/ WIP in conjunction with the Front Desk.
  • Undertake Engineer Audits as required.
  • Effectively manage specialist trucks installations.
  • Monitor and adhere to outlined budgeted costs.
  • Carry out detailed and timely site surveys prior to installations.
  • Ensure all Method Statements and Risk assessments are up to date and adhered too.
  • Monitor costs and revenues with the FSM.
  • Support in achievement of targeted PM's in the month complete, and achieved within targeted PM times.
  • Maximise First Time Fix by supporting the FSM.

About Crown Lift Trucks Ltd:

Crown Lift Trucks Ltd is a leading provider of material handling products and services. We are committed to delivering exceptional customer satisfaction and providing a safe and healthy work environment for our employees.

What We Offer:

  • Company van and fuel card.
  • Company pension plan.
  • 25 days annual leave plus bank holidays.
  • Door to door payment.
  • Support with tooling.
  • Excellent discount scheme with access to the best perks from some of the UK's biggest brands.
  • Employee assistance programme.

Person Specification:

We are looking for a highly motivated and experienced individual who possesses excellent organisational skills, resourceful and solution driven. The ideal candidate will have a high standard of accuracy and attention to detail, ability to multi-task, prioritising workloads to work to tight deadlines, and ability to work independently or in a team.


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