Field Service Team Leader
4 weeks ago
As a Field Service Team Leader at Crown Lift Trucks Ltd, you will play a crucial role in delivering exceptional customer satisfaction by supporting the Field Service Manager in daily field activities. Your responsibilities will include technical support, specialist installations, and promoting a high level of Safe Working practices.
Key Result Areas:
- Resource Management: Review Engineer performance, jobs per day, chargeable hours per Engineer, and training requirements.
- Truck Installations: Effectively manage specialist trucks installations, monitor and adhere to outlined budgeted costs, and ensure all Method Statements and Risk assessments are up to date.
- Profit and Loss: Monitor costs and revenues with the FSM, support in achievement of targeted PM's, and maximise First Time Fix.
- Operational Efficiency: Develop a comprehensive understanding of Crown systems and lead by example in promoting a safe working environment.
About Crown Lift Trucks Ltd
Crown Lift Trucks Ltd is a leading provider of material handling products, with a reputation for exceptional product design, engineering, and manufacturing. Our goal is to provide customers with the safest, most efficient, and ergonomic forklift trucks possible.
We offer a range of benefits, including a company pension plan, 25 days annual leave, and a comprehensive employee assistance programme.
Person Specification
Essential Skills:
- Full UK Driving Licence.
- Proficient in fault-finding and repair.
- Educated with an ability to achieve a grade C in English and maths at GCSE.
- Experience of Health & Safety requirements working in a workshop practice.
- Commitment to continuing personal and professional development.
Desirable Skills:
- Engineering qualification.
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