Customer Service Operations Manager

4 weeks ago


London, Greater London, United Kingdom Menzies Aviation Full time

Job Overview

Menzies Aviation is seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for delivering high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our airlines and maintaining health and safety to the highest standard.

Key Responsibilities

  • Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
  • Manage the Customer Services operation at LHR within set budget levels.
  • Ensure effective shift handovers providing full oversight of the Customer Services operations.
  • Consistently achieve both internal and airline KRA and SLA requirements.
  • Work with airport suppliers & handlers to ensure prescribed levels of service at agreed standards are delivered.
  • Ensure that all staff are fully updated and informed of all operational issues, company updates, and station operational notices.

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members.

Requirements

  • Good verbal communication.
  • Substantial operational management/supervisory experience.
  • Experience and knowledge of aviation services, customer service both front and back of house.
  • Excellent leadership and people management skills.
  • Strong communications skills and experience in liaising with senior airline, airport, and other stakeholder personnel.
  • Aptitude to develop the departmental management team, succession planning and re-engineer business processes as demanded by changes in the business.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.



  • London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes in creating active places and healthy people. Our mission is to deliver services for everyone in the community to thrive. At Leisure (Operations), we are changing lives by creating active places and healthy people for communities to thrive.We apply the same philosophy to our People as we do to...


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes in creating active places and healthy people. Our mission is to deliver services that make a community thrive. At Leisure (Operations), we are changing lives by creating active places and healthy people for communities to thrive.We apply the same philosophy to our People as we do to our...


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes in the power of community. Our mission is to create active places and healthy people, and we're looking for a talented individual to join our team as a Reception and Sales colleague at Places Leisure.This exciting opportunity will see you working in a fun, lively environment with like-minded...


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes in the power of community. Our mission is to build homes and deliver services that enable everyone to thrive. At Places Leisure, we're changing lives by creating active places and healthy people.We're not your typical company. We apply our core philosophy to our people as well as our...


  • London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionCollinson is a global company dedicated to making travel easier and more enjoyable for millions of people worldwide. As a Business Manager, you will play a critical role in supporting the company's leadership teams and driving business growth.Key Responsibilities:Manage meeting cadence and coordination across the business...


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    We're seeking a talented Reception and Customer Service professional to join our team at Leisure (Operations). As a Placemaker, you'll play a vital role in delivering exceptional customer experiences and driving sales growth in our leisure centers.About the Role:You'll be the first point of contact for our members and customers, providing a warm and...


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes in the power of community. Our mission is to create active places and healthy people, and we're looking for a talented individual to join our team as a Reception and Customer Service Representative at Places Leisure.This exciting opportunity will see you working in a fun, lively environment...


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes in empowering communities through active living. As a key member of our Leisure Operations team, you will play a vital role in driving membership numbers and creating a welcoming environment for our customers.As a manager, you will lead and coach our membership teams to deliver exceptional...


  • London, Greater London, United Kingdom International Arts Manager Full time

    Seeking a skilled Creative Operations Manager to oversee the administrative, logistical, and welfare aspects of artists, production, and season staff within a dynamic arts organization.Responsibilities:Coordinate the management of artists, production, and season staff to ensure a smooth operation.Line manage and support seasonal stage management...


  • London, Greater London, United Kingdom Juzo UK Ltd Full time

    We are a well-established manufacturing company based in the UK, known for our small family feel and commitment to excellence in our industry. The role of the Customer Service Operations Manager will let you make a valuable impact on people's lives.We are seeking a professional and personable Customer Service Operations Manager to manage the customer...


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    Job OverviewWe are seeking a highly motivated and experienced Sports and Leisure Operations Manager to join our team at Places for People Group. As a key member of our operations team, you will play a critical role in driving membership numbers and delivering outstanding customer service.About the RoleThis is an exciting opportunity for a results-driven...


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes in empowering communities through active places and healthy people.At Leisure (Operations), we strive to create a welcoming environment that encourages customers to engage in various activities. As a key member of our team, you will play a vital role in driving membership numbers and...


  • London, Greater London, United Kingdom Menzies Aviation Full time

    Job OverviewMenzies Aviation is seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for delivering high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our airlines and maintaining health and safety to...


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that prioritizes community development and employee satisfaction. Our mission is to create active places and healthy people, where everyone can thrive.In this role, you'll be part of our Leisure team, supporting Tooting Bec Lido and multiple Leisure Centres within Wandsworth. As a Reception and Customer...


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    About the RoleWe are seeking an experienced Membership Sales Manager to join our Leisure Operations team. As a key member of our team, you will be responsible for driving membership sales and delivering outstanding customer service.With a strong focus on sales and customer satisfaction, you will work closely with our membership teams to create a friendly,...


  • London, Greater London, United Kingdom Sportlabs Technology Full time

    At Sportlabs Technology, we're seeking a highly skilled Customer Service Operations Manager to join our team. This exciting role offers a unique opportunity to drive service excellence and foster exceptional customer experiences.Key ResponsibilitiesDevelop and implement strategies to improve service quality and customer satisfaction.Lead the development of...


  • London, Greater London, United Kingdom International Arts Manager Full time

    About the Role:We are seeking an experienced Arts Administration Director to join our team at International Arts Manager. As a key member of our team, you will be responsible for managing the administrative, logistical, and welfare matters of artists, production, and season staff.Main Responsibilities:Welfare Management: Oversee the welfare of performing...


  • London, Greater London, United Kingdom Menzies Aviation Full time

    OverviewMenzies Aviation is a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.Our teams have been driven by People. Passion. Pride. since 1833.Role PurposeDeliver high performance standards around all aspects of Customer Services and customer processing,...


  • London, Greater London, United Kingdom Menzies Aviation Full time

    OverviewMenzies Aviation is a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries. Our teams have been driven by people, passion, and pride since 1833.Role PurposeDeliver high performance standards around all aspects of Customer Services and customer processing, meeting the...