Aftersales Service Representative
4 weeks ago
Howdens is seeking a skilled Aftersales Coordinator to join our team at our manufacturing site in Normanton, West Yorkshire.
As an Aftersales Coordinator, you will be responsible for delivering exceptional customer service to our customers, handling claims in a timely manner, and managing internal and external customer queries.
Key Responsibilities:
- Provide timely and effective resolution to customer claims and queries
- Manage customer relationships and resolve issues in a professional and courteous manner
- Work collaboratively with the Customer Service Team to achieve departmental targets and expectations
- Identify and report on processes that result in a poor customer experience
- Proactively resolve potential customer/depot issues
Requirements:
- Experience working in a customer service role within a similar environment
- Ability to communicate effectively across different levels within the business
- Ability to work collaboratively as part of the wider customer service team
- Experience in using databases and information management systems in a customer-focused setting
What We Offer:
- Competitive salary and benefits package
- Free on-site parking and lunch at our on-site canteen
- A friendly and supportive environment offering exceptional reward and recognition
- Pension plan with a company contribution of up to 12%
About Howdens:
Howdens is the UK's number one trade kitchen supplier, providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe, making us the first choice for more than 460,000 loyal trade professionals.
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Aftersales Service Representative
4 weeks ago
Normanton on Trent, Nottinghamshire, United Kingdom Howdens Full timeHowdens is seeking a skilled Aftersales Coordinator to join our team at our manufacturing site in Normanton, West Yorkshire. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service and ensuring timely resolution of customer claims.Key Responsibilities:Manage customer claims and queries through various...
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Aftersales Service Representative
4 weeks ago
Normanton on Trent, Nottinghamshire, United Kingdom Howdens Full timeHowdens is seeking a skilled Aftersales Coordinator to join our team at our manufacturing site in Normanton, West Yorkshire. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service and ensuring timely resolution of customer claims.Key Responsibilities:Manage customer claims and queries through various...
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Aftersales Service Representative
4 weeks ago
Normanton on Trent, Nottinghamshire, United Kingdom Howdens Full timeHowdens is seeking a skilled Aftersales Coordinator to provide exceptional customer service to our trade professionals.You will report to the Customer Service Team Leader and be responsible for handling customer claims, managing internal and external queries, and delivering exceptional customer satisfaction.Key Responsibilities:Timely resolution of customer...
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Normanton on Trent, Nottinghamshire, United Kingdom Howdens Full timeHowdens is seeking a skilled Aftersales Coordinator to join our team at our manufacturing site in Normanton, West Yorkshire. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service and ensuring timely resolution of customer claims.Key Responsibilities:Manage customer queries and claims through various...
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