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Customer Service Representative

1 month ago

Normanton on Trent, Nottinghamshire, United Kingdom Howdens Full time

Howdens Joinery is seeking a Customer Service Representative to provide exceptional customer service to our customers.

As a Customer Service Representative, you will be responsible for handling customer claims, managing internal and external customer queries, and delivering exceptional levels of customer service and satisfaction.

Key Responsibilities:

  • Handle customer claims in a timely manner
  • Manage internal and external customer queries through various communication channels
  • Deliver exceptional levels of customer service and satisfaction
  • Proactively resolve potential customer/depot issues
  • Offer problem-solving solutions and follow up with departments
  • Identify and report on any processes that result in a poor customer experience

Requirements:

  • Experience working in a customer service role within a similar environment
  • Ability to communicate across different levels within the business and remain calm under pressure
  • Able to work collaboratively as part of the wider customer service team
  • Ability to resolve challenging customer queries while keeping the end-user experience top of mind

What We Offer:

  • Competitive salary, bonus, and benefits package
  • Free on-site parking
  • Free lunch at our on-site canteen
  • A friendly and supportive environment offering exceptional reward and recognition
  • Pension plan with a company contribution of up to 12%

About Howdens:

Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe, making us the first choice for more than 460,000 loyal trade professionals.

We're building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we're keen to hear from you.