Customer Service Representative

4 weeks ago


Normanton on Trent, Nottinghamshire, United Kingdom Howdens Full time

Howdens Joinery is seeking a Customer Service Advisor to provide exceptional customer service to our customers. As part of our customer service team, you will be responsible for handling customer claims, managing internal and external customer queries, and delivering exceptional levels of customer satisfaction.

Key Responsibilities:

  • Handling customer claims in a timely and professional manner
  • Managing internal and external customer queries through various communication channels
  • Archiving department targets and expectations in line with agreed SLAs
  • Delivering exceptional customer service and satisfaction
  • Proactively resolving potential customer/depot issues
  • Offering problem-solving solutions and following up with departments
  • Identifying and reporting on processes resulting in a poor customer experience

Requirements:

  • Experience working in a customer service role within a similar environment
  • The ability to communicate across different levels within the business and remain calm under pressure
  • Able to work collaboratively as part of the wider customer service team
  • The ability to resolve challenging customer queries while keeping the end-user experience top of mind

What We Can Offer:

  • Competitive salary and benefits package
  • Free on-site parking and lunch at our on-site canteen
  • A friendly and supportive environment with exceptional reward and recognition
  • Pension plan with a company contribution of up to 12%

About Howdens:

Howdens Joinery is the UK's number one trade kitchen supplier, providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe.



  • Normanton on Trent, Nottinghamshire, United Kingdom Asda Stores Ltd Full time

    About the RoleWe're looking for a Customer Service Representative to join our team at Asda Stores Ltd. As a Customer Service Representative, you'll be the face of our brand, providing an excellent shopping experience for our customers.Key ResponsibilitiesDeliver exceptional customer service, responding to customer queries and resolving issues in a...


  • Normanton on Trent, Nottinghamshire, United Kingdom Howdens Full time

    Howdens Joinery is seeking a Customer Service Advisor to provide exceptional customer service to our customers. Reporting to the Customer Service Team Leader, you will be responsible for handling customer claims, managing internal and external customer queries, and delivering exceptional levels of customer service and satisfaction.Key Responsibilities:Handle...


  • Normanton on Trent, Nottinghamshire, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Service Colleague. As a Service Colleague, you will be responsible for providing excellent customer service and working across various departments to ensure the efficient running of our stores.Key ResponsibilitiesProviding exceptional customer service and...


  • Newark on Trent, Nottinghamshire, United Kingdom RPS Group Full time

    Customer Service RepresentativeAt {company}, we are seeking a skilled Customer Service Representative to join our team. This role is responsible for providing exceptional customer experience and resolving customer inquiries in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and chatResolve customer...


  • Normanton on Trent, Nottinghamshire, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a friendly and enthusiastic Service Colleague to join our team at Asda Stores Ltd. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores, providing excellent customer service and contributing to the success of our business.Your Key ResponsibilitiesWork across multiple...


  • Newark on Trent, Nottinghamshire, United Kingdom Lidl in Deutschland Full time

    About the RoleWe're looking for a Customer Service Representative to join our team at Lidl in Deutschland. As a Customer Service Representative, you'll be the face of our store, providing excellent customer service and ensuring that every customer receives a warm and welcoming experience.Key ResponsibilitiesProvide exceptional customer service, responding to...


  • Newark on Trent, Nottinghamshire, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative Opportunity21 Hours P/W - possibly more hours when the store needs.Various shifts available between 6:30am & 11:00pm including some weekends.We are seeking a Customer Service Representative to join our team at SPAR. As a Customer Service Representative, you will play a vital role in supporting our store management and creating...


  • Newark on Trent, Nottinghamshire, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative Opportunity21 Hours P/W - flexible hours available.Various shifts available between 6:30am & 11:00pm including some weekends.We are seeking a Customer Service Representative to join our team at SPAR. As a Customer Service Representative, you will play a vital role in supporting our store management and creating a positive...


  • Newark on Trent, Nottinghamshire, United Kingdom Talk Staff Group Limited Full time

    We are seeking a highly skilled Customer Service Representative to join our dynamic sales team at Talk Staff Group Limited. As a key member of our award-winning Sales and Customer Service team, you will play a vital role in supporting our sales team to achieve exceptional customer service.Your responsibilities will include:Providing exceptional customer...


  • Newark on Trent, Nottinghamshire, United Kingdom Clear Automotive Full time

    Job Title: Automotive Customer Service RepresentativeJob Summary: We are seeking a highly skilled Automotive Customer Service Representative to join our team at Clear Automotive. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care and attention.Key...


  • Newark on Trent, Nottinghamshire, United Kingdom The Wildlife Trusts Full time

    About The Wildlife TrustsThe Wildlife Trusts is a leading charity dedicated to protecting and preserving the natural world. We are a federation of 46 charities, supported by a central charity, the Royal Society of Wildlife Trusts. Our mission is to create a world where people and nature thrive.Job SummaryWe are seeking a highly skilled and motivated Customer...


  • Newark on Trent, Nottinghamshire, United Kingdom IRIS -Networx Services Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer service function, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective responses to customer inquiries and concernsResolve...


  • Newark on Trent, Nottinghamshire, United Kingdom Clear Automotive Recruitment Solutions Limited Full time

    Job Title: Automotive Customer Service RepresentativeJob Summary: We are seeking a highly skilled Automotive Customer Service Representative to join our team at Clear Automotive Recruitment Solutions Limited. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and...


  • Newark on Trent, Nottinghamshire, United Kingdom The Wildlife Trusts Full time

    We're seeking a skilled Customer Service Representative to join our team. As a key point of contact, you'll provide exceptional service to our clients, responding to inquiries and resolving issues in a timely and professional manner.With a strong understanding of customer care principles, you'll engage with clients through various channels, including email,...


  • Newark on Trent, Nottinghamshire, United Kingdom Clear Automotive Full time

    Job Title: Automotive Customer Service RepresentativeJob Summary: We are seeking a highly skilled and customer-focused individual to join our team as an Automotive Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring that all customers...


  • Newark on Trent, Nottinghamshire, United Kingdom The Wildlife Trusts Full time

    About The Wildlife TrustsThe Wildlife Trusts is a leading conservation charity that works to protect and restore wildlife and wild places across the UK. We have a strong commitment to creating a movement that recognises and truly values individual differences and identities.Job SummaryWe are seeking a highly skilled and experienced Customer Service...


  • Newark on Trent, Nottinghamshire, United Kingdom Clear Automotive Full time

    Job Summary: We are seeking a highly skilled Automotive Customer Service Representative to join our team at Clear Automotive. As a key member of our bodyshop team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care.Key Responsibilities:Handle customer inquiries and resolve...


  • Newark on Trent, Nottinghamshire, United Kingdom TurnerFox Recruitment Full time

    Job Title: French Speaking Customer Service RepresentativeJob Summary:We are seeking a highly skilled French Speaking Customer Service Representative to join our team at TurnerFox Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and...


  • Normanton on Trent, Nottinghamshire, United Kingdom Howdens Full time

    Howdens is seeking a skilled Aftersales Coordinator to provide exceptional customer service to our trade customers.As a key member of our customer service team, you will be responsible for handling customer claims, managing internal and external queries, and delivering exceptional levels of customer satisfaction.Key Responsibilities:Handle customer claims in...


  • Normanton on Trent, Nottinghamshire, United Kingdom Howdens Full time

    Howdens is seeking a skilled Aftersales Coordinator to provide exceptional customer service to our trade customers.You will report to the Customer Service Team Leader and be responsible for handling customer claims, managing internal and external queries, and delivering exceptional customer satisfaction.Key Responsibilities:Timely resolution of customer...