Customer Service Representative
4 weeks ago
Howdens Joinery is seeking a Customer Service Advisor to provide exceptional customer service to our customers. As part of our customer service team, you will be responsible for handling customer claims, managing internal and external customer queries, and delivering exceptional levels of customer satisfaction.
Key Responsibilities:
- Handling customer claims in a timely and professional manner
- Managing internal and external customer queries through various communication channels
- Archiving department targets and expectations in line with agreed SLAs
- Delivering exceptional customer service and satisfaction
- Proactively resolving potential customer/depot issues
- Offering problem-solving solutions and following up with departments
- Identifying and reporting on processes resulting in a poor customer experience
Requirements:
- Experience working in a customer service role within a similar environment
- The ability to communicate across different levels within the business and remain calm under pressure
- Able to work collaboratively as part of the wider customer service team
- The ability to resolve challenging customer queries while keeping the end-user experience top of mind
What We Can Offer:
- Competitive salary and benefits package
- Free on-site parking and lunch at our on-site canteen
- A friendly and supportive environment with exceptional reward and recognition
- Pension plan with a company contribution of up to 12%
About Howdens:
Howdens Joinery is the UK's number one trade kitchen supplier, providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe.
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