Aftersales Service Representative

4 weeks ago


Normanton on Trent, Nottinghamshire, United Kingdom Howdens Full time

Howdens is seeking a skilled Aftersales Coordinator to provide exceptional customer service to our trade professionals.

You will report to the Customer Service Team Leader and be responsible for handling customer claims, managing internal and external queries, and delivering exceptional customer satisfaction.

Key Responsibilities:

  • Timely resolution of customer claims
  • Effective management of customer queries through various communication channels
  • Archiving of department targets and expectations in line with agreed SLAs
  • Proactive resolution of potential customer/depot issues
  • Offering problem-solving solutions and following up with departments
  • Identifying and reporting on processes resulting in poor customer experience
  • Collaboration with the wider customer service team to achieve weekly targets and execute first-time resolutions

Requirements:

  • Experience in a customer service role within a similar environment
  • Ability to communicate across different levels within the business and remain calm under pressure
  • Collaborative working skills as part of the wider customer service team
  • Ability to resolve challenging customer queries while prioritizing the end-user experience
  • Desirable experience in using databases and information management systems in a customer-focused setting, including reporting and KPI management

About Howdens:

Howdens is the UK's number one trade kitchen supplier, providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe, making us the first choice for more than 460,000 loyal trade professionals. Our sales reached circa 2.3bn last year, and we have an ambitious growth agenda.



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