Housing Officer

2 weeks ago


Bradford, United Kingdom Sellick Partnership Full time
Housing Officer Role Overview

Sellick Partnership is assisting a large and fast-growing social housing organisation in Bradford with the recruitment of a Housing Officer. This role will support the Housing Services team in the Bradford office, working with tenants to facilitate sign-ups and allocations.

Key Responsibilities:
  • Responsible for new tenancy sign-ups in accordance with allocations and lettings policy and procedure.
  • Support customers with changes to their tenancy, including tenancy successions, transfers, mutual exchange, and assignment.
  • Proactively engage with customers to address rent and service charge arrears, ensuring all stages of arrears recovery are followed and customers are supported to reduce their arrears before legal action is taken.
  • Empathetically respond to tenancy breaches, including anti-social behaviour (ASB) reports, utilising a range of tools and working with relevant partners to minimise the impacts of ASB.
  • Undertake annual tenancy checks to ensure customers are adhering to their tenancy agreements, support tenants at the end of their tenancy to ensure quick and effective void turnaround, and promote a debt-free culture.
  • Utilise appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.
  • Work proactively with customer safety colleagues to ensure we meet regulatory and legal requirements in relation to fire, gas, electrical safety, and water hygiene.
  • Perform other housing officer duties as required.
Requirements:
  • Experience working within a similar housing officer role or ASB role.
  • Full UK driver's license and access to own vehicle.
  • Happy to undergo a DBS check or currently possess one.
Benefits:
  • £1,250 per annum essential car user allowance.
  • 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
  • A choice of Pension Schemes.
  • Option to purchase additional holiday of up to 2 of your working weeks.
  • Employee Assistance Programme.
  • 'Hapi' Benefits App with multiple discounts.
  • Cycle to work scheme.

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