Customer Success Manager
1 week ago
Customer Success Manager - B2B Events
Remote UK – Travel to Events
Salary - £Up to £30,000
Full Time – Flexible Hours*
At Media Search Inc., we are seeking a highly skilled Customer Success Manager to join our team and play a key role in delivering exceptional client experiences. As a result of our expansion into the finance industry, this new role has arisen to manage and deliver client campaigns, ensuring both success and satisfaction of our customers.
This role will include:
- Working closely with our sales, editorial, and production teams to build a schedule of activity for each client
- Collaborating with each client to manage the execution of their activity throughout the campaign
- Coordinating sponsor content, including programme sessions, editorial, webcasts, and round tables
- Working with our Corporate Members to build their involvement in content across editorial and both physical and digital events
- Leading yearly business reviews with your key customers, focused on business outcomes and value
- Proactively managing your accounts and reporting on customer health to stakeholders within the business
- Attending physical events to work with clients onsite to manage their experience
Responsibilities
- Oversee the management, delivery, and execution of commercial content projects
- Ensure content quality, creative execution, and commercial success of partner campaigns
- Effectively support commercial, editorial, and production teams
- Help to grow and nurture our online presence
- Managing client queries and escalating where necessary
Requirements
- Autonomous, ambitious, and highly creative with natural ability to excel in ambiguous situations and thrive in a dynamic environment
- Excellent project management, written, and verbal skills
- Excellent communication skills with demonstrable ability to react in real-time to the changing focus of the client
- Previous experience working as a Customer Success Manager in a similar organization (B2B Events)
A strong customer-first attitude and experience of customer relationship management
- Effective stakeholder management, both internal and external
-
Customer Success Manager
3 days ago
Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Kerridge Commercial Systems. As a Customer Success Manager, you will be responsible for driving success for customers in their region and influencing customer behavior.Key ResponsibilitiesWork with the Customer Success Director to drive customer success outcomes,...
-
Customer Success Manager
3 days ago
Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Kerridge Commercial Systems. As a Customer Success Manager, you will be responsible for driving success for customers in their region and influencing customer behavior.Key ResponsibilitiesWork with the Customer Success Director to drive customer success outcomes,...
-
Customer Success Manager
3 days ago
Nottingham, Nottingham, United Kingdom Digital Waffle Full time{"title": "Customer Success Manager", "content": "Job Title: Customer Success ManagerAt Digital Waffle, we're seeking a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our clients have a seamless and positive experience with our products and services.Key...
-
Customer Success Manager
3 days ago
Nottingham, Nottingham, United Kingdom Digital Waffle Full time{"title": "Customer Success Manager", "content": "Job Title: Customer Success ManagerAt Digital Waffle, we're seeking a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our clients have a seamless and positive experience with our products and services.Key...
-
Customer Success Manager
2 hours ago
Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Kerridge Commercial Systems. As a key member of our organization, you will be responsible for driving success for our customers in their region and influencing customer behavior.Key ResponsibilitiesWork with the Customer Success Director to drive customer success...
-
Customer Success Manager
11 minutes ago
Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Kerridge Commercial Systems. As a key member of our organization, you will be responsible for driving success for our customers in their region and influencing customer behavior.Key ResponsibilitiesWork with the Customer Success Director to drive customer success...
-
Corporate Customer Success Manager
2 weeks ago
Nottingham, Nottingham, United Kingdom KERRIDGE COMMERCIAL SYSTEMS CORP Full timeAbout the RoleKerridge Commercial Systems Corp is a leading provider of trading and financial software solutions for the distribution, wholesale, and retail industries. We are seeking a highly skilled Corporate Customer Success Manager to join our team.Key ResponsibilitiesDrive customer success strategies across various support teams to ensure seamless...
-
Customer Success Professional
2 weeks ago
Nottingham, Nottingham, United Kingdom KERRIDGE COMMERCIAL SYSTEMS CORP Full timeAbout the RoleKerridge Commercial Systems Corp is a leading provider of trading and financial software solutions for the distribution, wholesale, and retail industries. We are seeking a highly skilled Corporate Customer Success Manager to join our team.Key ResponsibilitiesDrive customer success strategies across various support teams to ensure alignment with...
-
Customer Success Manager
5 days ago
Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full timeAbout the RoleKerridge Commercial Systems (KCS) is a leading provider of trading and financial software solutions for the distribution, wholesale, merchant, and retail industries. We are seeking an experienced Customer Success Manager to join our team in the Rentals Division.Key ResponsibilitiesWork with the Customer Success Director to drive customer...
-
Customer Success Manager
6 days ago
Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full timeAbout the RoleKerridge Commercial Systems (KCS) is a leading provider of trading and financial software solutions for the distribution, wholesale, merchant, and retail industries. We are seeking an experienced Customer Success Manager to join our team in the Rentals Division.Key ResponsibilitiesWork with the Customer Success Director to drive customer...
-
Customer Success Lead
2 weeks ago
Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full timeJob Overview:Kerridge Commercial Systems is seeking a highly skilled Technical Support Team Lead to join our team. As a key member of our support operations, you will be responsible for ensuring the delivery of exceptional customer service and support to our clients.Main Responsibilities:Lead a team of support analysts to ensure timely and effective...
-
Customer Success Lead
1 week ago
Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full timeJob Overview:Kerridge Commercial Systems is seeking a highly skilled Technical Support Team Lead to join our team. As a key member of our support operations, you will be responsible for ensuring the delivery of exceptional customer service and support to our clients.Main Responsibilities:Lead a team of support analysts to ensure timely and effective...
-
Customer Success Manager
2 weeks ago
Nottingham, Nottingham, United Kingdom Digital Waffle Full timeJob Title: Customer Success ManagerLocation: Remote with occasional in-office collaborationSalary: £30,000 per annumJob Description:We are seeking a highly skilled Customer Success Manager to join our team at Digital Waffle. As a key member of our organization, you will play a crucial role in ensuring our clients have a seamless and positive experience with...
-
Customer Success Manager
6 days ago
Nottingham, Nottingham, United Kingdom Digital Waffle Full timeJob Title: Customer Success ManagerLocation: Remote (with 1 day a week in-office collaboration)Salary: £30,000 per annumJob Description:We are seeking a highly skilled Customer Success Manager to join our team at Digital Waffle. As a key member of our organization, you will play a crucial role in ensuring our clients have a seamless and positive experience...
-
Customer Success Manager
6 days ago
Nottingham, Nottingham, United Kingdom Digital Waffle Full timeJob Title: Customer Success ManagerLocation: Remote (with 1 day a week in-office collaboration)Salary: £30,000 per annumJob Description:We are seeking a highly skilled Customer Success Manager to join our team at Digital Waffle. As a key member of our organization, you will play a crucial role in ensuring our clients have a seamless and positive experience...
-
Customer Success Manager
7 days ago
Nottingham, Nottingham, United Kingdom Pop Science Full timeJob DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at Pop Science. As a key member of our customer-facing team, you will be responsible for ensuring exceptional support for our end-users, delivering both operational and technical training, and collaborating with Product, Engineering, and Quality teams to maximize...
-
Customer Success Manager
7 days ago
Nottingham, Nottingham, United Kingdom Pop Science Full timeJob DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at Pop Science. As a key member of our customer-facing team, you will be responsible for ensuring exceptional support for our end-users, delivering both operational and technical training, and collaborating with Product, Engineering, and Quality teams to maximize...
-
Customer Protection Analyst
3 weeks ago
Nottingham, Nottingham, United Kingdom Customer service NOTTS (Gib) Full timeEntain: A Global Leader in Sports Betting and Gaming Entertainment We're Entain, a global company dedicated to providing the most exciting and trusted sports betting and gaming entertainment experiences. Our mission is to revolutionize the gambling industry while prioritizing sustainability and growth for our players, ourselves, and the broader entertainment...
-
Customer Success Associate
2 weeks ago
Nottingham, Nottingham, United Kingdom Pillar Group Full timeAbout the RoleThis is a full-time opportunity for a Trainee Sales Advisor to join the Pillar Group team in Nottingham city centre. As a Trainee Sales Advisor, you will be responsible for delivering exceptional customer service, developing sales skills, and building relationships with clients and customers.Key ResponsibilitiesProvide exceptional customer...
-
Customer Success Associate
2 weeks ago
Nottingham, Nottingham, United Kingdom Pillar Group Full timeJob DescriptionRole OverviewThis is a full-time position for a Sales Development Representative based in the Nottingham city centre. As a Sales Development Representative, you will be responsible for providing exceptional customer service, learning to drive sales, and building and maintaining relationships with clients and customers.Key...