Customer Success Manager

2 months ago

Nottingham, Nottingham, United Kingdom Digital Waffle Full time

Job Title: Customer Success Manager

Location: Remote with occasional in-office collaboration

Salary: £30,000 per annum

Job Description:

We are seeking a highly skilled Customer Success Manager to join our team at Digital Waffle. As a key member of our organization, you will play a crucial role in ensuring our clients have a seamless and positive experience with our products and services.

Key Responsibilities:

  • Build and Maintain Strong Client Relationships: Develop and maintain long-lasting relationships with our clients, understanding their needs and providing tailored solutions to meet their expectations.
  • Customer Needs Analysis: Conduct thorough analysis of client needs and requirements to provide appropriate solutions, ensuring a high level of customer satisfaction.
  • Issue Resolution: Promptly and effectively handle customer inquiries and resolve issues, providing timely and professional communication.
  • Collaboration and Communication: Work closely with internal teams to ensure seamless customer experiences, fostering open communication and collaboration.
  • Product Knowledge and Support: Provide in-depth product knowledge and technical assistance to clients, ensuring they have the necessary support to achieve their goals.
  • Account Monitoring and Improvement: Monitor client accounts and proactively identify opportunities to improve satisfaction, implementing strategies to enhance the overall customer experience.
  • Process Improvement: Contribute to the continuous improvement of customer support processes, ensuring they are efficient, effective, and aligned with company goals.

Qualifications and Skills:

  • Customer Success Experience: Previous experience in a customer success or customer support role, preferably in a B2B or telecommunications industry.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Problem-Solving and Proactivity: Strong problem-solving abilities and a proactive mindset, with a focus on delivering high-quality results.
  • Technical Proficiency: Technical proficiency in telecommunications products and services, with a willingness to learn and adapt to new technologies.
  • Teamwork and Attention to Detail: Ability to work independently and as part of a team, with a strong attention to detail and commitment to delivering high-quality service.
  • CRM and Support Tools: Familiarity with CRM software and customer support tools, with a willingness to learn and adapt to new systems.

Benefits:

  • Competitive Salary: £30,000 per annum, reflecting our commitment to attracting and retaining top talent.
  • Flexible Work Arrangements: Opportunity to work remotely with occasional in-office collaboration, allowing for a healthy work-life balance.
  • Professional Development: Opportunities for career growth and professional development, with a focus on continuous learning and improvement.
  • Health and Wellness: Comprehensive health and wellness benefits, supporting the well-being of our employees.
  • Inclusive Culture: Supportive and inclusive company culture, fostering a positive and respectful work environment.

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