Customer Success Manager

7 days ago

Nottingham, Nottingham, United Kingdom Digital Waffle Full time

Job Title: Customer Success Manager

Location: Remote with 1 day a week in the office

Salary: £30,000 per annum

Job Description:

About the Role

We are seeking a skilled Customer Success Manager to join our team at Digital Waffle. As a Customer Success Manager, you will play a crucial role in ensuring our customers have a seamless and positive experience with our products and services.

Key Responsibilities
  • Build and maintain strong, long-lasting customer relationships.
  • Understand customer needs and requirements to provide appropriate solutions.
  • Handle customer inquiries and resolve issues promptly and effectively.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Provide product knowledge and technical assistance to customers.
  • Monitor customer accounts and proactively identify opportunities to improve satisfaction.
  • Contribute to the continuous improvement of customer support processes.
Qualifications and Skills
  • Previous experience in a customer success or customer support role from a previous B2B or the telecoms industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive mindset.
  • Technical proficiency in telecommunications products and services.
  • Ability to work independently and as part of a team.
  • Attention to detail and a commitment to delivering high-quality service.
  • Familiarity with CRM software and customer support tools is a plus.
Benefits
  • Competitive salary of £30,000 per annum.
  • One day a week working in a collaborative office environment.
  • Opportunities for career growth and professional development.
  • Health and wellness benefits.
  • Supportive and inclusive company culture.

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