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Customer Success Manager
2 months ago
Job Title: Customer Success Manager
Location: Remote (with 1 day a week in-office collaboration)
Salary: £30,000 per annum
Job Description:
We are seeking a highly skilled Customer Success Manager to join our team at Digital Waffle. As a key member of our organization, you will play a crucial role in ensuring our clients have a seamless and positive experience with our products and services.
Key Responsibilities:
- Build and maintain strong, long-lasting relationships with our clients.
- Understand client needs and requirements to provide tailored solutions.
- Handle client inquiries and resolve issues promptly and effectively.
- Collaborate with internal teams to ensure seamless client experiences.
- Provide product knowledge and technical assistance to clients.
- Monitor client accounts and proactively identify opportunities to improve satisfaction.
- Contribute to the continuous improvement of customer support processes.
Qualifications and Skills:
- Previous experience in a customer success or customer support role from a B2B or telecommunications industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive mindset.
- Technical proficiency in telecommunications products and services.
- Ability to work independently and as part of a team.
- Attention to detail and a commitment to delivering high-quality service.
- Familiarity with CRM software and customer support tools is a plus.
Benefits:
- Competitive salary of £30,000 per annum.
- One day a week working in a collaborative office environment.
- Opportunities for career growth and professional development.
- Health and wellness benefits.
- Supportive and inclusive company culture.
