Customer Service Ambassador

4 days ago


Dundee, Dundee City, United Kingdom Adecco UK Limited Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer engagement centre, you will be responsible for delivering exceptional service to our customers, handling their queries, concerns, and feedback with empathy and professionalism.

Key Responsibilities
  • Provide outstanding service to customers over the phone, handling their queries, concerns, and feedback with empathy and professionalism.
  • Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
  • Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
  • Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
  • Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
  • Follow our Business Code of Conduct and always act with integrity and due diligence.
What We're Looking For
  • A genuine passion for delivering exceptional customer service that leaves a lasting impression.
  • Excellent communication skills and a friendly, approachable demeanour over the phone.
  • Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
  • Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
  • Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
  • Flexibility to work various shifts, including weekends and evenings.


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