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Customer Service Ambassador
2 months ago
Job Summary:
Adecco is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our client engagement centre, you will be responsible for delivering exceptional customer service and support to our valued clients.
Key Responsibilities:
- Provide outstanding service to our clients over the phone, handle their queries, concerns, and feedback with empathy and professionalism.
- Assist clients with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
- Resolve client complaints and issues promptly, striving to turn any negative experience into a positive one.
- Utilise our state-of-the-art systems and tools to efficiently process client requests and maintain accurate records.
- Collaborate with fellow team members and other departments to provide seamless client support and satisfaction.
- Follow our Business Code of Conduct and always act with integrity and due diligence.
Requirements:
- A genuine passion for delivering exceptional customer service that leaves a lasting impression.
- Excellent communication skills and a friendly, approachable demeanour over the phone.
- Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
- Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
- Problem-solving skills with a proactive attitude to resolve client issues promptly and efficiently.
- Flexibility to work various shifts, including weekends and evenings.
