Customer Service Representative

4 weeks ago


Dundee, Dundee City, United Kingdom Clydesdale Bank plc Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Consultant. As a key member of our Stores Network, you will play a crucial role in delivering exceptional customer service and helping our customers achieve their financial goals.

Key Responsibilities
  • Welcome and engage with customers, providing a warm and welcoming experience in our store.
  • Help customers navigate our digital services, educating them on the benefits and guiding them through the process.
  • Resolve customer queries and concerns, providing timely and effective solutions.
  • Build strong relationships with customers, understanding their needs and preferences, and providing tailored advice and guidance.
  • Collaborate with colleagues across our Stores and Digital Experience Centre to ensure seamless customer experiences.
  • Represent Virgin Money as an ambassador, promoting our brand and values, and engaging with customers and the local community.
Requirements
  • Experience in a customer-facing role, with a passion for delivering exceptional service.
  • Strong communication and interpersonal skills, with the ability to build rapport with diverse customers.
  • A flexible and positive approach, with a willingness to adapt to changing customer needs and business demands.
  • A keen interest in digital technology and a desire to stay up-to-date with the latest developments.
  • Ability to work collaboratively as part of a team, with a focus on achieving collective goals.
What We Offer
  • A competitive salary and benefits package, including a generous holiday allowance and flexible benefits.
  • Opportunities for career development and growth, with a focus on helping you achieve your career aspirations.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Access to cutting-edge technology and tools, with a focus on innovation and continuous improvement.
  • A range of flexible working options, including remote working and flexible hours.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a keen interest in digital technology, we encourage you to apply for this exciting opportunity.



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