Hospitality Operations Manager

1 week ago


Ashbourne, Derbyshire, United Kingdom YHA Full time
About the Role

We are seeking a highly skilled and motivated Duty Manager to join our team at YHA Ilam Hall. As a key member of our management team, you will play a pivotal role in supporting the delivery of exceptional hostel experiences for our guests.

Key Responsibilities
  • Support the management of an operational budget and the delivery of Key Performance Indicators (KPIs)
  • Engage in various customer-facing duties across the hostel, ensuring all guests and visitors have an outstanding YHA experience
  • Guide and support team members working in all areas of the hostel, fostering a collaborative and inclusive work environment
  • Utilise our systems for efficient guest check-ins, check-outs and other management functions
  • Carry out cleaning and housekeeping duties, maintaining a clean and comfortable environment for our guests
  • Assist in the kitchen and serving food and drinks with warmth and hospitality, enhancing the dining experience
  • Deputise for the Hostel/Deputy Manager, managing the daily hostel operation in their absence
What We're Looking For

We value flexibility, adaptability, and a passion for delivering exceptional customer service. Experience in hospitality or customer service is highly beneficial, but not essential. We offer a comprehensive induction, ongoing training, and further development to support your growth and success.

What We Offer

As a Duty Manager at YHA, you will enjoy a competitive hourly rate, exclusive benefits, and opportunities for career development. You will also be part of a dynamic and inclusive team that values diversity and promotes a culture of excellence.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional hostel experiences, we invite you to submit your CV and complete our brief application form. We look forward to hearing from you


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